Serena Wintner

Audit Coordination

• Organized, indexed, and maintained documentation for institutional accreditation audits, ensuring records were complete and accessible.
• Compiled and delivered all audit-requested documentation under tight deadlines while maintaining 100% compliance.
• Developed streamlined processes for tracking audit progress and findings

General Administrative Support

• Managed official communications on behalf of DSS, DSA, DSP, and DSH, including professional correspondence, mail handling, and message taking.
• Transcribed formal hearing proceedings and prepared official records, such as cell search logs and “go-around” worksheets for supervisory staff.
• Assisted with document scanning, indexing, and retrieval in support of Adult Survivor Act investigations.
• Organized and maintained physical and digital filing systems to enhance document retrieval efficiency.

Time and Attendance Administration

• Accurately entered timecard data, 1202 forms, 1031s, vacation bids, and medical documentation into the LATS system, ensuring consistency and compliance with labor guidelines.
• Logged and tracked workplace incidents such as “bang-ins” and “return-to-work” events, supporting disciplinary case management.
• Drafted and maintained formal counseling logs to strengthen HR performance documentation and compliance.
• Supported the Time and Attendance Lieutenant by filing and reviewing medical notes for accuracy and completeness.

• Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
• Explained estimates and determined repair timelines to manage customer expectations.
• Answered multi-line phone system and email inquires.
• Maintained daily report documents and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Managed payroll documentation, time-cards and leave requests.