Miguel Fabio

· Collectively saved the company 10+ hours weekly and $15K worth of manual labor. Reporting directly to the Regional Sales Manager.

· Increased logistics market share by 7% through streamlining pricing by analyzing CRM data and performing user-acceptance testing. Performed cost-benefit analysis of 3 operational changes.

· Performed Gap analysis and contributed to a 15% increase of performance and gaining stakeholder engagement by 10% compared to previous month.

• · Managed multiple administrative duties, created 3 monthly price lists in Excel and reporting directly to the Regional Sales Manager.
• · Communicated with 10-15 shippers and buyers daily, confirming shipping space availability and ensuring customer satisfaction.
• · Increased customer satisfaction by 35% through proper customer service by communicating effectively.

· Worked in a team of 6 people in-charge of reporting KPI tracking, product profitability, SKU productivity, cost management and ROI. Reporting to the Regional Finance Manager.

· Created 2 monthly KPI tracking reports involving retailers and distributors. In-charge of analyzing 300 retailers SKU productivity.

· Analyzed financial statements, business summary reports, created Gap analysis. Leads to increase in new retailers by 10%.

• Negotiated and secured contracts with 10+ vendors, ensuring on-time delivery of quality products while maintaining best practices.
• Initiated and implemented plans for marketing goals such as email marketing, advertising, website optimization, SEO, brand
  messaging, and analytics/KPIs in coordination with the Development Head.
• Identified and developed relationships with 30+ influencers to generate content to promote brands and products in the area.
• Developed digital marketing efforts, including YouTube, Facebook, Google, and Instagram ads, to turn around a poorly performing