Miguel Feliciano
Lancaster,PA
Summary
Bilingual professional fluent in Spanish and English. Adept at keeping original emotion, style and content of messages. Well-versed in cultural context of conversations. Enthusiastic person, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in this professional field.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Transportation Officer
GTI A GEO Group Company
01.2022 - Current
- Responsible for securely transporting detainees between destinations and ensuring that all vehicles used for transportation activities are safe and properly maintained.
- Provide armed, secure transportation services to federal, state and local government agencies in United States
- Currently providing support to U.S. Immigration, Customs Enforcement and Federal Bureau of Prison, averaging 3 to 4 runs per week.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Transport detainees to and from court hearings, medical appointments and other locations.
ISAP Case Manager
BI Incorporated, A GEO Group Company
06.2021 - 01.2022
- Managed case loads for US government Intensive Supervision Appearance Program by assist participants of program from entry to release, following guidelines issued by Department of Homeland Security.
- Developed, implemented, and coordinated comprehensive case management and individual service plans for up to 500+ participants of ISAP Program in conformance with state and federal regulations as well as program requirements.
- Conducted intake interviews and orientation sessions with each ISAP Program Participant within contractual timeframes Installing electronic monitoring equipment on ISAP Program Participants as necessary and monitoring compliance with electronic monitoring program
- Assisting Program Participants with acquiring travel documents from countries of citizenship and maintaining appropriate log of travel document information for each Program Participant
Sales Development Manager
Comcast Corporation
09.2018 - 05.2020
- Drove business success by maintaining and applying current knowledge of sales, promotions, marketing and policies.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Held weekly meetings with Directors, Area Sales Manager, Peer Sales Development Managers and Sales Reps to identify techniques to overcome sales obstacles.
- Hired, supervised and coached 12 employees on sales strategies to optimize performance.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service
Sales Professional
Comcast Corporation
07.2005 - 09.2018
- Responsible for engaging and acquiring high value customers, both in English and Spanish, who could not be obtained via other sales channels.
- Established monthly goals of 15 to 20 new sales each month.
- Reached out to both English and Spanish speaking customers, after completed sales to evaluate satisfaction and determine immediate service requirements.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction
- Implemented effective networking strategies and elevated new business opportunities
Safety & Security Supervisor
Wackenhut Company At Harley Davidson
01.2003 - 07.2005
- Supervised and established risk management, loss prevention and safety operations for 1.5 million sq. ft. Motorcycle facility to decrease incidents of theft, injury and abuse.
- Served as liaison with public officials company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
- Supervised grounds, 1500+ employee, entrances and exits and 12-20 security officers on duty.
Education
Ph.D. - Pastoral Counseling
Elohim Theological University
Panama City, FL06.2018
Master of Science - Counseling Psychology
CFTM
Lancaster, PA05.2015
Bachelor Degree Christian Ministry - Education
LBIAG
Lancaster, PA05.2009
Skills
- Fluent in English and Spanish
- Relationship development
- Coaching and mentoring
- Strategic Planning
- Peer Counseling
- Safety and security regulations
- Security team management
- Communications
Certification
100-hours Core Medical Interpreter Training - 2020
PA-1020-825
Act 235
CDL Class B (with Air Brakes and Passenger Endorsement)
Timeline
Senior Transportation Officer
GTI A GEO Group Company
01.2022 - Current
ISAP Case Manager
BI Incorporated, A GEO Group Company
06.2021 - 01.2022
Sales Development Manager
Comcast Corporation
09.2018 - 05.2020
Sales Professional
Comcast Corporation
07.2005 - 09.2018
Safety & Security Supervisor
Wackenhut Company At Harley Davidson
01.2003 - 07.2005
Ph.D. - Pastoral Counseling
Elohim Theological University
Master of Science - Counseling Psychology
CFTM
Bachelor Degree Christian Ministry - Education
LBIAG
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