MIGUEL FORTE
Bremerton,WA
Summary
Dynamic Overnight Team Lead with proven expertise in team coordination, inventory management, and problem-solving. Committed to enhancing operational efficiency and delivering outstanding customer service.
Overview
28
28
years of professional experience
Work History
Overnight Team Lead
Fred Meyer
Bremerton, Washington
12.2022 - 03.2024
- Supervised overnight team operations to ensure smooth workflow and staff coordination.
- Provided leadership and guidance to overnight team members.
- Trained new team members on store policies and safety procedures.
- Managed inventory levels, ensuring proper stock placement on shelves.
- Maintained inventory control systems for all products received or shipped out during shift.
- Conducted regular quality checks to maintain product freshness and safety.
- Implemented efficient restocking processes to optimize shelf space utilization.
- Monitored workflow, productivity, and customer service levels.
- Facilitated communication between departments to address operational needs.
- Coordinated with other teams to ensure smooth execution of tasks.
- Resolved customer inquiries and concerns during overnight shifts promptly.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Evaluated employee performance against established goals and standards regularly.
- Participated in disciplinary action when necessary according to company policies and regulations.
- Resolved conflicts between staff members or customers in a professional manner.
- Performed daily audits of equipment and facilities, ensuring proper maintenance is performed.
- Developed strategies to improve overall efficiency and effectiveness of operations.
Learning Ambassador
amazon dse8
Bremerton, Washington
07.2020 - 03.2021
- Facilitated learning sessions for new hires on operational procedures and safety protocols.
- Developed training materials to enhance employee understanding of Amazon's systems and processes.
- Coordinated onboarding activities, ensuring a smooth transition for new team members.
- Mentored staff in best practices, promoting a culture of continuous improvement and collaboration.
- Supported cross-functional teams by sharing insights on training needs and employee performance.
- Organized knowledge-sharing workshops to enhance team skills and operational efficiency.
- Championed initiatives that improved communication between departments regarding training resources.
- Participated in training sessions related to eLearning tools and techniques.
- Analyzed student performance data to recommend strategies for improving learning outcomes.
- Collaborated with faculty members to identify areas of improvement in the curriculum design.
- Assessed learners' needs through surveys, interviews, focus groups.
- Utilized a variety of teaching methods such as problem-solving exercises, simulations, role plays.
- Conducted one-on-one or group tutorials for students who needed extra help with assignments.
- Contributed ideas towards developing innovative approaches to instruction delivery.
Drive-Thru Cashier
Burger King
Bremerton, Washington
05.2018 - 07.2019
- Processed customer orders efficiently at drive-thru window.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Handled cash transactions and maintained accurate cash drawer.
- Operated point-of-sale system for order entry and payment processing.
- Provided excellent customer service to ensure satisfaction.
- Resolved customer inquiries and concerns in a timely manner.
- Ensured cleanliness and organization of drive-thru area.
- Assisted in training new cashiers on procedures and best practices.
Unloader Associate
Scs Refrigerated Svc
Tacoma, Washington
04.2010 - 07.2012
- Unloaded freight from trucks and containers using pallet jacks, hand-trucks, and forklifts.
- Unloaded and stacked refrigerated goods efficiently for optimal warehouse organization.
- Operated forklifts and pallet jacks to transport materials within the facility.
- Inspected incoming shipments for quality and accuracy before processing.
- Maintained cleanliness and safety standards in unloading areas throughout operations.
- Collaborated with team members to streamline unloading processes and workflows.
- Assisted in training new associates on safety protocols and equipment usage.
- Organized and stacked product in designated areas according to size, type, style, color or product code.
- Staged products for put away in designated locations within the warehouse facility.
Overnight Stocker
Albertsons Grocery Store
Fort Worth, Texas
03.2005 - 01.2008
- Stocked shelves with merchandise to ensure product availability for customers.
- Organized backroom inventory for efficient access and restocking.
- Assisted team members in unloading deliveries and managing inventory flow.
- Maintained cleanliness and safety standards in storage and sales areas.
- Collaborated with management to optimize stock placement for easy access.
- Monitored product expiration dates to ensure freshness and quality control.
- Trained new employees on stocking procedures and safety protocols.
Fuel Station Attendant
7-eleven
Fort Worth, Texas
02.2002 - 05.2006
- Assisted customers with fueling and answered inquiries about services offered.
- Operated fuel pumps and monitored fuel levels to ensure availability.
- Managed cash register, processed transactions, and handled payments accurately.
- Maintained cleanliness of the fuel station and surrounding areas for safety compliance.
- Conducted inventory checks to monitor stock levels of fuel and convenience items.
- Collaborated with team members to ensure efficient workflow during peak hours.
Dietary Aide Leader
West Side Campus of Care
Fort Worth, Texas
03.1996 - 06.1999
- Supervised daily meal preparation and service tailored to residents' dietary needs.
- Prepared meals according to specific dietary requirements and preferences, ensuring resident satisfaction.
- Collaborated with nursing staff to uphold dietary restrictions, supporting residents' health needs.
- Incorporated resident feedback to improve meal quality and enhance dining experience.
- Communicated effectively with residents about meal options and preferences.
- Conducted regular inspections of kitchen and dining areas to maintain cleanliness.
- Conducted weekly inspections of storage areas for sanitation purposes per health code regulations.
Education
Associate of Science - Early Childhood Care And Education
Rasmussen University
Bloomington, MN03-2027
Skills
- Early childhood education
- Classroom management
- Team leadership
- Employee training
- Customer service
- Curriculum development
Timeline
Overnight Team Lead
Fred Meyer
12.2022 - 03.2024
Learning Ambassador
amazon dse8
07.2020 - 03.2021
Drive-Thru Cashier
Burger King
05.2018 - 07.2019
Unloader Associate
Scs Refrigerated Svc
04.2010 - 07.2012
Overnight Stocker
Albertsons Grocery Store
03.2005 - 01.2008
Fuel Station Attendant
7-eleven
02.2002 - 05.2006
Dietary Aide Leader
West Side Campus of Care
03.1996 - 06.1999
Associate of Science - Early Childhood Care And Education
Rasmussen University