Miguel Galicia
Los Angeles,CA
Summary
Proven track record of enhancing customer satisfaction and team efficiency, notably with Green Parcel Express. Excelled in fast-paced environments, leveraging strong navigation and interpersonal skills to exceed delivery and safety standards. Demonstrated expertise in heavy lifting and Spanish communication, ensuring operational excellence and inclusive customer service. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Green Parcel Express
10.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
Security Guard
Allied Universal Security Services
09.2018 - 03.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Cart Attendant & Grocery Stocker
Superior Groceries
06.2010 - 06.2018
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
- Supported store operations by unloading delivery trucks, sorting incoming shipments, and preparing merchandise for display.
- Streamlined restocking process by organizing backroom storage areas for easy access to products.
- Coordinated with department managers to ensure adequate stock levels were maintained throughout the store.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Education
High School Diploma -
Five Keys Charter High School
Los Angeles, CASkills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Heavy Lifting
- Order Picking
- Punctual and Reliable
- Customer service-focused
- Shelf organizing
- Restocking produce
- Flexible Schedule
- Spanish Speaking
Languages
Spanish
Native or Bilingual
Timeline
Delivery Driver
Green Parcel Express
10.2022 - Current
Security Guard
Allied Universal Security Services
09.2018 - 03.2021
Cart Attendant & Grocery Stocker
Superior Groceries
06.2010 - 06.2018
High School Diploma -
Five Keys Charter High School
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