Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miguel Garcia

Miramar

Summary

Hardworking, self-motivated aspiring professional with approximately 4 years of exceptional customer service experience in food establishments. Very open-minded to new experiences in order to expand my horizon of knowledge. Equipped with a record of success in meeting/outperforming each customer’s needs and expectations in a warm, sincere, and friendly manner.

Overview

5
5
years of professional experience

Work History

Server

P.F. Chang's Bistro
05.2023 - 05.2025
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
  • Managed multiple tables efficiently, prioritizing tasks and enhancing dining experiences.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
  • Trained new servers on menu knowledge and service protocols, fostering teamwork.

Server/Food Runner

Little Hen
03.2021 - 06.2022
  • - Ensured an optimal guest experience by seating guests, taking drink & food orders, serving dishes, consistent check-ins on guests, and removing silverware promptly and with a positive attitude.
  • - Demonstrate strong familiarity with the food and drink menu in order to effectively promote them to customers.
  • - Knowledgeably recommend menu items based on the patrons' preferences, including upselling complementary dishes and drinks.
  • - Competently utilize the POS (Toast) to process the guests' orders, complete payment transactions, and issue receipts.
  • - Maintain seamless day-to-day restaurant operations by deploying in-depth knowledge of appropriate food handling techniques. (i.e: Utilizing both arms to carry multiple plates at once and equipment cleaning/handling procedures)
  • - Execute great quality customer service to assist and solve any guests' concerns.
  • - Ensured maintenance of food hygiene in accordance with proper standards and guidelines.
  • - Orchestrated a cleanly work station throughout the work day.
  • - Stayed and worked for private events held after or during business hours. (i.e: Baby showers, Weddings, Tea Parties, etc.)
  • - Consistently achieved above an 18% charge tip percentage.

Server

IHOP
08.2020 - 12.2020
  • - Greeted and served guests, took orders, delivered food and beverages to tables in a timely manner.
  • - Demonstrated an understanding of menu in order to recommend dishes and drinks to customers.
  • - Managed orders and accompanying financial transactions using the digital Point of Sale system.
  • - Ensured cleanliness of dining area throughout the day.
  • - Negotiated resolved customer concerns.
  • - Rolled silverware, poured condiments into containers used for the work day, and sweeping the floor.
  • - Took orders for pick up over the restaurant's phone and prepared to-go orders.

Education

High School Diploma -

Everglades High School
Miramar, FL
05.2020

Skills

  • Food Safety & Hygiene
  • Excellent Customer Service
  • Conflict Resolution
  • Great Coordination Skills
  • Multitasking
  • Training & Development
  • Health & Safety Regulations Compliance
  • Quality Assurance
  • Memorization
  • Positive Attitude & Proper Mannerisms

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Server

P.F. Chang's Bistro
05.2023 - 05.2025

Server/Food Runner

Little Hen
03.2021 - 06.2022

Server

IHOP
08.2020 - 12.2020

High School Diploma -

Everglades High School

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