Miguel Garfias
San Antonio,TX
Summary
Operations and team leader with a focus on enhancing efficiency and reducing waste in high-volume environments. Multilingual professional skilled in staff supervision, logistics coordination, and maintaining quality standards. Seeking opportunities to leverage operational and leadership expertise to drive exceptional patient and organizational outcomes.
Overview
24
24
years of professional experience
Work History
Restaurant & Service Manager
Bar Santa Ana
Sevilla, Spain
01.2023 - 01.2026
- Trained and mentored employees to enhance service standards and foster teamwork.
- Supervised staff operations, workflow, and scheduling to maximize efficiency during high-demand periods.
- Managed operational processes and inventory systems to streamline organization and minimize waste.
- Resolved customer concerns and maintained a safe, organized, and professional environment.
Restaurant & Beverage Operations
Hooters
Barcelona, Spain
01.2017 - 01.2023
- Managed daily operations in high-volume service environment, enhancing customer satisfaction through effective multitasking and communication.
- Coordinated staff efforts and addressed service quality issues, fostering a positive customer experience through effective problem resolution.
- Oversaw inventory tracking and supply coordination, ensuring compliance and optimizing operational workflows.
- Worked effectively in fast-paced settings requiring adaptability, teamwork, and attention to detail.
District Manager
ACE Cash Express Inc.
Houston, Texas
01.2007 - 07.2010
- Led district operations to enhance service delivery and customer satisfaction.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Managed team performance through training and development sessions, enhancing skills and engagement.
- Conducted site visits to evaluate operational efficiency and employee performance, ensuring alignment with district goals.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Identified process improvement opportunities across multiple locations, streamlining operations and enhancing service delivery.
Restaurant Manager / District Manager
Ryan’s Restaurant
Houston, USA
02.2002 - 12.2006
- Supervised multiple locations, ensuring consistent operational practices and optimizing staff performance to enhance customer service delivery.
- Managed high-volume daily operations, supervising staff and coordinating workflows to enhance service efficiency in fast-paced environments.
- Oversaw scheduling, staffing, and inventory control, ensuring operational compliance and adherence to quality standards.
- Trained, coached, and developed employees and managers to improve productivity and operational success.
- Managed budgets, monitored operational performance, and implemented improvements to increase efficiency and reduce waste.
Skills
- Operations Management
- High-volume management
- Customer service excellence
- Inventory management
- Workforce scheduling
- Process improvement
- Safety compliance
- Team leadership
- Staff development
- Operational support
- Multilingual Communication
- Conflict resolution
Languages
- English
- Portuguese
- Spanish, Native/Bilingual
- English, Native/Bilingual
- Portuguese, Professional
Personal Information
Profile: Experienced operations and team leader with extensive success managing high-volume environments, staff supervision, inventory control, compliance standards, and customer-focused service operations. Proven ability to oversee teams, coordinate logistics, improve efficiency, and maintain quality standards in fast-paced settings. Multilingual professional fluent in English, Spanish, and Portuguese, with international leadership experience across the United States, Spain, Brazil, and Peru. Seeking a hospital operations, patient support, environmental services, food service leadership, logistics, or administrative support role where strong operational and leadership skills can contribute to exceptional patient and organizational outcomes.
Timeline
Restaurant & Service Manager
Bar Santa Ana
01.2023 - 01.2026
Restaurant & Beverage Operations
Hooters
01.2017 - 01.2023
District Manager
ACE Cash Express Inc.
01.2007 - 07.2010
Restaurant Manager / District Manager
Ryan’s Restaurant
02.2002 - 12.2006