Seeking an entry-level position in the field of Manufacturing Engineering where I can apply my skills and knowledge to help the team achieve company goals.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Continuum Global Solutions
10.2022 - Current
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered constant flow of customer calls with minimal wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Assistant Manufacturing Engineer
DYMA
06.2019 - 06.2020
Complete and design manufacturing assembling pieces in CAD drawings and create them on a CNC Machine.
Served as technical liaison between customer, manufacturing, quality assurance and vendor and supplier personnel to resolve technical and quality issues.
Established and coordinated sub-contracting and outsourcing requirements for machining and processes to overcome in-house production issues.
Education
Bachelor of Science - Mechanical Engineering
UNIVERSITY OF TEXAS AT RIO GRANDE VALLEY
2017.07 - 2021.12
Skills
Ability to solve problems
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Additional Information
Senior Design Project
Collaborated with team of engineers to develop an energy-generating bike stand able to compete with stationary exercise bikes.
Created visuals and renderings communicating product design concepts.
Analyzed user feedback and implemented changes to product design.
Skilled at working independently and collaboratively in a team environment.
Remote Bilingual Customer Service Representative at Continuum Global SolutionsRemote Bilingual Customer Service Representative at Continuum Global Solutions
Customer Service Representative - Call Center at Continuum Global Solutions - NYC311Customer Service Representative - Call Center at Continuum Global Solutions - NYC311
CSR, Account Solutions Rep, Assistance Line CSR at Continuum Global SolutionsCSR, Account Solutions Rep, Assistance Line CSR at Continuum Global Solutions