MIGUEL GONZALEZ
Saint Cloud,FL
Summary
Experienced and dedicated IT professional with a proven track record as a Network Administrator and School Computer Technician. Seeking opportunities to leverage technical expertise and problem-solving skills to enhance network infrastructure and provide exceptional IT support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Computer Technician
Saint Cloud High School
01.2021 - Current
- Serve as the primary point of contact for all IT-related concerns within the school, offering technical support to staff and students, both remotely and on-site
- Manage the deployment, maintenance, and troubleshooting of hardware and software across the school's computer systems, ensuring a reliable and efficient computing environment
- Conduct regular system updates, patches, and security scans to keep all computers up to date and protected against potential vulnerabilities
- Collaborate with teachers and administrators to integrate technology into classrooms, providing training and assistance to ensure the effective use of educational software and tools
- Assist in the planning and implementation of network infrastructure improvements, including the setup of new classrooms and computer labs, enhancing the school's technological capabilities
- Maintain accurate documentation of IT inventory, service requests, and technical procedures, enabling efficient tracking and problem-solving
- Demonstrated excellent communication skills by conveying technical information clearly to individuals with varying levels of technical proficiency
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Evaluated and recommended new technology upgrades to increase efficiency within the organization.
Network Administrator
Bayshore Interactive
01.2019 - 01.2020
- Managed and maintained the company's local area network (LAN) and wide area network (WAN), ensuring optimal performance, security, and reliability
- Configured and maintained network hardware, including routers, switches, firewalls, and access points, resulting in a seamless and secure network environment
- Conducted regular network monitoring, performance analysis, and troubleshooting to proactively identify and resolve potential issues, minimizing downtime and improving efficiency
- Implemented security measures such as firewalls, intrusion detection systems, and access controls to safeguard sensitive company data from unauthorized access and cyber threats
- Collaborated with cross-functional teams to plan and execute network upgrades, ensuring minimal disruption to daily operations while enhancing network capabilities
- Provided technical support to end-users, diagnosing and resolving network-related issues promptly, and offering clear explanations to non-technical personnel
- Configured and maintained Cisco IP phones
Education
Network Support Services -
Osceola Technical College
Kissimmee, FL01.2019
Skills
- Network administration
- Hardware and Software Troubleshooting
- Troubleshooting routers and switches
- Network Security Implementation
- System Upgrades and Maintenance
- Technical Support
- Documentation and Reporting
- Accurate and Efficient Data Entry
- Computer troubleshooting
- Hardware installation
- Analytical thinking
Certification
CompTIA A+
Timeline
Computer Technician
Saint Cloud High School
01.2021 - Current
Network Administrator
Bayshore Interactive
01.2019 - 01.2020
Network Support Services -
Osceola Technical College
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