MIGUEL GONZALEZ
Saint Cloud,FL
Summary
Experienced and dedicated IT professional with a proven track record as a Network Administrator and School Computer Technician. Seeking opportunities to leverage technical expertise and problem-solving skills to enhance network infrastructure and provide exceptional IT support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Computer Technician
Saint Cloud High School
01.2021 - Current
- Serve as the primary point of contact for all IT-related concerns within the school, offering technical support to staff and students, both remotely and on-site
- Manage the deployment, maintenance, and troubleshooting of hardware and software across the school's computer systems, ensuring a reliable and efficient computing environment
- Conduct regular system updates, patches, and security scans to keep all computers up to date and protected against potential vulnerabilities
- Collaborate with teachers and administrators to integrate technology into classrooms, providing training and assistance to ensure the effective use of educational software and tools
- Assist in the planning and implementation of network infrastructure improvements, including the setup of new classrooms and computer labs, enhancing the school's technological capabilities
- Maintain accurate documentation of IT inventory, service requests, and technical procedures, enabling efficient tracking and problem-solving
- Demonstrated excellent communication skills by conveying technical information clearly to individuals with varying levels of technical proficiency
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Evaluated and recommended new technology upgrades to increase efficiency within the organization.
Network Administrator
Bayshore Interactive
01.2019 - 01.2020
- Managed and maintained the company's local area network (LAN) and wide area network (WAN), ensuring optimal performance, security, and reliability
- Configured and maintained network hardware, including routers, switches, firewalls, and access points, resulting in a seamless and secure network environment
- Conducted regular network monitoring, performance analysis, and troubleshooting to proactively identify and resolve potential issues, minimizing downtime and improving efficiency
- Implemented security measures such as firewalls, intrusion detection systems, and access controls to safeguard sensitive company data from unauthorized access and cyber threats
- Collaborated with cross-functional teams to plan and execute network upgrades, ensuring minimal disruption to daily operations while enhancing network capabilities
- Provided technical support to end-users, diagnosing and resolving network-related issues promptly, and offering clear explanations to non-technical personnel
- Configured and maintained Cisco IP phones
Education
Network Support Services -
Osceola Technical College
Kissimmee, FL01.2019
Skills
- Network administration
- Hardware and Software Troubleshooting
- Troubleshooting routers and switches
- Network Security Implementation
- System Upgrades and Maintenance
- Technical Support
- Documentation and Reporting
- Accurate and Efficient Data Entry
- Computer troubleshooting
- Hardware installation
- Analytical thinking
Certification
CompTIA A+
Timeline
Computer Technician
Saint Cloud High School
01.2021 - Current
Network Administrator
Bayshore Interactive
01.2019 - 01.2020
Network Support Services -
Osceola Technical College
Similar Profiles
Zoraida HellmerZoraida Hellmer
Guidance Secretary at Saint Cloud High SchoolGuidance Secretary at Saint Cloud High School
Reece DennReece Denn
Yearbook Editor at Saint Cloud Technical High SchoolYearbook Editor at Saint Cloud Technical High School
Paul CiarrochiPaul Ciarrochi
Clerical Worker at Saint Cloud School District 742Clerical Worker at Saint Cloud School District 742