Miguel Gonzalez
Waukegan,IL
Summary
Dedicated, energetic service professional with a keen talent for providing guest with premium service in fine dining environments. Strong talent for cultivating authentic connections that delight and satisfy, building a loyal guest base of repeat patrons.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Chili's Bar and Grill
07.2021 - Current
- Guided guest through an exquisite menu, recommending popular dishes based on unique customer taste preferences and dietary restrictions.
- Prepared drinks according to restaurant standards, exceeding sales target while learning a vast knowledge of drink options coupled with a personal approach
- Ensured that all guest felt welcome and were given responsive, professional, and gracious service at all times.
Courier/Retail Customer Service Associate
Fedex Express
10.2020 - Current
- Delivered a positive customer service experience to my customers, was responsible to increase our sales making us a top store in the district
- Responsible for keeping a clean store while performing other duties such as making promotional signs and putting them in store doors.
- Experienced safe driver delivering e-commerce inventory to the community while building connections with our customers.
Sales Associate
Verizon Wireless
02.2017 - 05.2020
- Assists an average of 15 customers per day helping them select a phone as well as other devices and accessories, provide them with recommendations which have generated the company lots of profits
- Help with receiving inventory as well as making a profile for each item in our systems to keep track of inventory.
- Dependable to open stores as well as making time to work all day to help close.
- Provide excellent customer service which helps attract more clients to our stores, receive a lot of good feedback in surveys from customers that go to our stores
Education
Associates of Applied Science - Recording Arts
Flashpoint Chicago
Chicago04.2019
Skills
- Ability to Multitask
- Interpersonal Skills
- Microsoft Word/Powerpoint
- Customer Service
- Both PC & Mac Platforms
Languages
Spanish
English
Timeline
Server/Bartender
Chili's Bar and Grill
07.2021 - Current
Courier/Retail Customer Service Associate
Fedex Express
10.2020 - Current
Sales Associate
Verizon Wireless
02.2017 - 05.2020
Associates of Applied Science - Recording Arts
Flashpoint Chicago
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