Miguel Gonzalez
Cleveland,Texas
Summary
Extremely dedicated individual with 10 years of experience working in various work environments. Seeking a challenging yet rewarding role where I can use my experience and enthusiasm by providing fast, accurate, and empathetic support to wide range of customers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
E-Commerce Personal Shopper/ Delivery Driver
Walmart
09.2020 - 07.2021
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
PERSONAL SHOPPER
HEB Grocery Store
03.2019 - 02.2020
- Maintained elevated satisfaction ratings through rapid order completion and precise product selection.
- Closely reviewed customer orders to pinpoint desired items and checked app for changes.
- Executed efficient order fulfillment by memorizing store layouts and planogram details.
- Stored completed orders in designated, temperature-appropriate areas for pickup.
SHIFT MANAGER
Taco Bell
10.2015 - 04.2019
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
SALES REPRESENTATIVE
Sam's Club
02.2018 - 03.2019
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
High School Diploma -
Cleveland Highschool
Cleveland, TX03.2016
Skills
- Willingness to learn
- Safety awareness
- Time management
- Material handling
- State Driver's license
- Safe vehicle operation
- Vehicle unloading and loading
Certification
CPR/AED certified
Languages
Spanish
Native or Bilingual
Timeline
E-Commerce Personal Shopper/ Delivery Driver
Walmart
09.2020 - 07.2021
PERSONAL SHOPPER
HEB Grocery Store
03.2019 - 02.2020
SALES REPRESENTATIVE
Sam's Club
02.2018 - 03.2019
SHIFT MANAGER
Taco Bell
10.2015 - 04.2019
High School Diploma -
Cleveland Highschool
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