Miguel Graham
Jersey City,NJ
Summary
Retail Sales Professional with experience in managing operations, increasing sales, and improving customer satisfaction. Strengths include strong communication skills, ability to build rapport with customers, and knack for identifying client needs to recommend suitable products effectively. Demonstrated record of fostering positive shopping experiences that lead to repeat business and have consistently achieved store sales targets.
Overview
3
3
years of professional experience
Work History
Sales Optical Supervisor
Visionworks
Jersey City
08.2024 - Current
- Lead and mentor a diverse sales team to exceed performance goals.
- Oversee daily operations including scheduling, sales, and visual merchandising.
- Deliver personalized service through attentive customer engagement and tailored product recommendations.
- Trained new staff on optical procedures and customer service protocols.
Task Associate
Ulta
Jersey City
11.2023 - 02.2024
- Redesigned store layout to improve product accessibility and customer flow.
- Managed inventory and shipments for faster, more accurate restocking.
- Promoted team collaboration to boost productivity and service quality.
- Delivered consistent, high-level customer service.
- Contact: Rebeckah - 240-718-6880
Sales Associate/ Cash Lead
Old Navy
Jersey City
08.2022 - 08.2023
- Elevated customer experience through engaging, personalized service.
- Earned rapid promotion to Cash Lead for outstanding performance.
- Maintained a high-energy, customer-first approach to drive loyalty.
- Contact: Lauren Crandall -301-866-0298
Education
High School Graduate -
Patuxent High School
Skills
- Customer engagement
- Employee training
- Inventory management
- Customer relationship management
- Team collaboration
- Problem solving
- Attention to detail
- Leadership development
- Conflict resolution
- Coaching techniques
Additional Information
GPA: 4.0
Personal Information
Hobbies and Interests
- Fashion Club (President)
- Rising Modeling (Multiple Photoshoots)
- Community Volunteering (Outreach, Summer Camp)
- Boys/Girls Place at the Table
- 5k Racing (Placed 1st)
- Choir (Accapella)
Timeline
Sales Optical Supervisor
Visionworks
08.2024 - Current
Task Associate
Ulta
11.2023 - 02.2024
Sales Associate/ Cash Lead
Old Navy
08.2022 - 08.2023
High School Graduate -
Patuxent High School
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