Miguel Guzman
Tampa,FL
Overview
3
3
years of professional experience
Work History
Hookah Manager
Vibras by Mamajuana
Tampa, FL
03.2022 - Current
- Created daily reports for Owner summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted Monthly meetings with staff to discuss progress and identify areas of improvement.
- Purchased and Restocked supplies for the Business
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees
- Payroll Person for Hookah Servers
- Kept track of Hookah Purchases and Finances
Restaurant Busser
MamaJuana Cafe Tampa
Tampa, FL
02.2021 - Current
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Performed opening duties including setting up side stations for service staff.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Assisted with restocking supplies such as straws, cups, plates and utensils.
- Provided assistance to other employees when needed during peak business hours.
- Ensured that all areas were properly sanitized at the end of each shift.
Hookah Server
Vibras By MamaJuana
Tampa, FL
06.2021 - 03.2022
- Ensured that all hookah pipes were filled, lit, and extinguished properly.
- Maintained a clean and organized workstation at all times.
- Provided excellent customer service to Customers
- Provide Information on Hookah Flavors and selection
- Took Customer orders
- Met customer expectations and recommended the flavors that met their expectations
Education
Seminole Heights Charter
Tampa, FLSkills
- Professional Appearance
- Menu knowledge
- Food safety understanding
- Finance expertise
- Accounting and Finance
- Payment Collection
- Cash Handling
- Customer Assistance
- Drawer balancing
- Payment Processing
- Customer Service
- Excellent Communication
- Active Listening
- Quick Learner
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Hookah Manager
Vibras by Mamajuana
03.2022 - Current
Hookah Server
Vibras By MamaJuana
06.2021 - 03.2022
Restaurant Busser
MamaJuana Cafe Tampa
02.2021 - Current
Seminole Heights Charter