Miguel Hernandez

Transitioned management responsibilities from Wheatridge location to new site.

Oversaw management transition and relocation from Edgewater location.

• Led daily operations to ensure efficient service and product quality.
• Trained and mentored staff on food safety standards and customer service protocols.
• Implemented inventory management processes, reducing waste and optimizing stock levels.
• Developed promotional strategies to increase sales and enhance customer engagement.
• Oversaw compliance with health regulations, maintaining high standards of cleanliness and safety.
• Managed scheduling and staffing to ensure optimal coverage during peak hours.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Transferred to another location under same franchisee

• Prepared and assembled customer orders accurately and efficiently.
• Maintained cleanliness and organization of dining area and kitchen.
• Assisted in training new team members on operational procedures.
• Delivered exceptional customer service, addressing inquiries and concerns promptly.
• Operated kitchen equipment safely, following food safety protocols diligently.
• Collaborated with team to ensure smooth service during peak hours.
• Monitored inventory levels, notifying management of stock shortages as needed.
• Supported promotional campaigns by actively engaging customers with new menu items.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Maintained productive, efficient approach to all tasks.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Operated register to process payments and collect cash payment for order totals.
• Promoted to Store Manager

Assisted customers by taking orders at drive-through and front register. Prepared and assembled food items for service. Conducted various cleaning tasks to maintain a tidy work environment.