Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Miguel Herrera

Grand Prairie

Summary

Customer-focused IT professional with hands-on experience troubleshooting hardware and software issues in a high-volume environment. Skilled in ticket management, system diagnostics, and resolving technical problems efficiently.

Overview

6
6
years of professional experience

Work History

Quality Team Lead – IT Support & Device Troubleshooting (Verifone Program, Reconext)

Reconext
05.2020 - Current
  • Diagnose and repair hardware and software issues, including system errors and device failures
  • Manage and close technical tickets using Jira while maintaining accurate documentation
  • Support device setup, configuration, testing, and validation processes
  • Perform system updates, firmware upgrades, and functionality checks
  • Track and document issues in Oracle systems to maintain accurate records
  • Provide technical support to internal teams and resolve operational issues
  • Escalate complex technical problems to engineering teams when required
  • Maintain documentation and assist in training team members on troubleshooting procedures

Education

High School Diploma -

Dubiski Career High School
Grand Prairie, TX
05-2018

Skills

  • Troubleshooting (Hardware & Software)
  • Oracle Systems
  • Jira
  • Root Cause Analysis
  • Data Analysis
  • Process Improvement

Websites

Timeline

Quality Team Lead – IT Support & Device Troubleshooting (Verifone Program, Reconext)

Reconext
05.2020 - Current

High School Diploma -

Dubiski Career High School

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