Miguel Lavoie
Sioux Falls,SD
Summary
Dynamic Branch Manager at Blackburn Foundation Repair with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in process improvement and employee development, I successfully increased branch profitability through strategic cost-saving measures and effective team coaching. Committed to fostering strong customer relationships and achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Branch Manager
Blackburn Foundation Repair
Hartford, SD
12.2023 - 06.2026
- Oversaw daily branch operations, ensuring efficient workflow and adherence to company policies.
- Managed team performance, providing feedback and coaching to enhance employee development.
- Implemented process improvements that increased operational efficiency and customer satisfaction levels.
- Developed training programs for new hires, fostering a knowledgeable and skilled workforce.
- Led weekly staff meetings focused on performance metrics, aligning team goals with organizational objectives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Construction Foreman
Blackburn Foundation Repair
Hartford, SD
11.2019 - 12.2023
- Supervised daily construction operations, ensuring adherence to safety protocols and project specifications.
- Coordinated logistics and material procurement to optimize workflow efficiency on job sites.
- Trained and mentored junior crew members on equipment usage and best practices in foundation repair.
- Implemented process improvements that enhanced productivity and reduced downtime during projects.
- Conducted regular site inspections to assess work quality and compliance with industry standards.
- Developed project timelines and delegated tasks to ensure timely completion of foundation repair jobs.
- Supervised field crews to maximize quality and work efficiency.
- Studied and interpreted blueprints to plan construction phases and team assignments.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Demonstrated strong leadership skills in coordinating multiple subcontractors to ensure seamless integration within overall project timelines.
- Resolved conflicts among crew members professionally, promoting a cohesive working environment.
- Maintained accurate records of project details, including permits, inspections, blueprints, and change orders for easy reference.
Education
No Degree - Business Administration And Management
Minneaota West Technical College
Worthington, MNNo Degree - Business Administration And Management
Normandale Community College
Minneapolis, MNSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Coaching and mentoring
- Strong team-builder
- Employee development
- Decision-making
- Staff supervision
- Training and development
- Process improvement
- Key performance indicators
Accomplishments
- Management University - Completed an intensive 8-month management training program focused on leadership development, operational excellence, team building, communication, and business growth strategies.
- Led strategic initiatives that helped the branch exceed its annual revenue goal by 15%, resulting in $3 million above target performance.
Timeline
Branch Manager
Blackburn Foundation Repair
12.2023 - 06.2026
Construction Foreman
Blackburn Foundation Repair
11.2019 - 12.2023
No Degree - Business Administration And Management
Minneaota West Technical College
No Degree - Business Administration And Management
Normandale Community College