Miguel Leon
Paul,ID
Summary
With a proven track record at Titan Machinery, I excel in customer relationship building and parts identification, enhancing customer satisfaction and repeat business. My expertise in inventory management and dedication to continuous professional development have significantly contributed to my teams' success, showcasing my dependability and technical understanding.
Overview
2
2
years of professional experience
Work History
Parts Sales Associate
Titan Machinery
Burley, ID
04.2024 - 08.2024
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Ensured accurate record-keeping of invoices and transactions for smooth internal operations.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Maintained clean and neat parts counter and sales floor.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Participated in ongoing professional development courses related to the automotive industry, enhancing expertise as a Parts Sales Associate.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
Truck Washer
Gear Jammer Truck Wash
Heyburn ID
02.2023 - 08.2024
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Maintained clean and neat parts counter and sales floor.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Assisted in the training of new hires, contributing to a knowledgeable and efficient workforce.
- Crosssold related products when assisting customers with purchases, increasing average transaction values.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Maintained a clean and organized workspace, promoting an efficient working environment for all employees.
- Responded promptly to phone inquiries regarding available parts or order status, providing excellent communication at all times.
- Handled returns and exchanges professionally, resolving issues quickly to maintain customer satisfaction.
Construction Worker
Miles Construction Group
Rupert ID
05.2023 - 08.2023
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Operated power equipment to move materials and promote job efficiency.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Loaded and unloaded materials onto trucks and trailers.
- Mixed and poured concrete for variety of projects.
- Installed drywall, siding and other structural components.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Provided labor support to carpenters, masons and other skilled trades.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Gathered and disposed of worksite debris to remove safety hazards.
- Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
- Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
Sales Associates
Hauns Hardware
Paul Id
10.2022 - 02.2023
- Ensured accurate record-keeping of invoices and transactions for smooth internal operations.
- Maintained clean and neat parts counter and sales floor.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Maintained extensive understanding of common problems and methods for repair.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Maintained a clean and organized workspace, promoting an efficient working environment for all employees.
- Assisted customers in finding appropriate parts promptly.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Education
High School Diploma -
Mount. Harrison High School
Heyburn, IDSkills
- Quick Learner
- Customer Relationship Building
- Dependability
- Goal-oriented mindset
- Follow-up skills
- Presentation abilities
- Technical understanding
- Product Knowledge Expertise
- Parts identification
- Customer Service
- Problem-solving skills
- Improving customer satisfaction
- Vehicle operations knowledge
- Email Communication
- Training and coaching
- Inventory Management
Languages
Spanish
Native or Bilingual
Timeline
Parts Sales Associate
Titan Machinery
04.2024 - 08.2024
Construction Worker
Miles Construction Group
05.2023 - 08.2023
Truck Washer
Gear Jammer Truck Wash
02.2023 - 08.2024
Sales Associates
Hauns Hardware
10.2022 - 02.2023
High School Diploma -
Mount. Harrison High School