Miguel Leyva
El Paso,TX
Summary
Dynamic professional with a proven track record at Lowes Home Improvement, adept in customer support and team collaboration. Excelled in enhancing customer satisfaction and exceeding productivity goals, demonstrating exceptional communication and organizational skills. Successfully implemented targeted marketing strategies, significantly contributing to company growth.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvment
10.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Warehouse Package Handler
FedEx
02.2023 - 10.2023
- Multitasked effectively under pressure, consistently meeting deadlines without compromising quality or safety standards.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Maintained clean, safe work environment through regular cleaning duties and promoting teamwork among staff members.
- Contributed to overall company growth by consistently meeting or exceeding productivity goals and maintaining a strong work ethic throughout daily operations.
E-Commerce Personal Shopper
Walmart
07.2016 - 02.2023
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
- Increased repeat business with exceptional communication skills, addressing customer inquiries promptly and professionally.
- Boosted sales revenue by creating targeted marketing campaigns for specific products and seasonal promotions.
Education
Horizon High School
El Paso, TX2016
Skills
- Customer Support
- Team Collaboration
- Regulatory Compliance
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Lowes Home Improvment
10.2023 - Current
Warehouse Package Handler
FedEx
02.2023 - 10.2023
E-Commerce Personal Shopper
Walmart
07.2016 - 02.2023
Horizon High School