Miguel Lopez

• Led team in developing effective sales strategies for car dealership.
• Trained staff on customer service best practices and product knowledge.
• Oversaw daily operations to maintain a high standard of service quality.
• Built relationships with clients to enhance customer loyalty and satisfaction.
• Conducted regular performance reviews to improve team effectiveness and motivation.
• Managed daily operations of sales department, including supervision of staff members.
• Performed sales consultations and educated clients on products and services.
• Trained, coached, and mentored junior sales personnel to ensure success in their roles.
• Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
• Supported sales team members to drive growth and development.

• Coached sales team on effective floor engagement strategies.
• Respond to leads in a timely and professional manner.
• Complete required daily quota of outbound communications, including calls, texts, and emails.
• Train and advise my salespeople in the art of closing by listening and sharing various strategies to overcome obstacles.
• Lead weekly meetings in order to stay informed of inventory, products, and services we offer.
• Maintain a well-noted CRM log of all prospects, with clear insights for the BDC team to follow up.
• Capture positive reviews to gain future, and repeat, business.
• Set sales goals, strategies, and motivation to achieve them.
• Facilitated continuous communication with leadership concerning daily functions.

• Led sales planning, development and account management to grow existing accounts and establish new sales accounts.

Oversee operations from cradle to grave.

• Source inventory recon unit.

• Schedule staff.

• Pursue credit applications.

• Review approvals.

Close deals, making sure all stipulations were collected. Maintained a good relationship with lenders.

Coaching and mentoring.

• Managing Employee Relations.

Cover desk managers by working deals (when needed).

Train and evaluate all sales staff as it relates to CRM systems, appointments, follow-ups, and follow proper processes for test drives.

• Maximized special finance by capturing front and backend profit.
• Conducted analysis of reserve deals for diverse dealer portfolios.
• Maintained a good relationship with lenders.
• Streamlined booking and funding through the pre-collection of all stipulations.
• Assisted sales staff in securing pre-approvals with active prospects.