Miguel Lopez

• Analyzed digital pathology workflows across two Kaiser Permanente Regional Reference Laboratory sites to identify bottlenecks, process variation, and standardization opportunities to support 100% slide digitization.
• Collaborated with laboratory managers, staff, and stakeholders to map histology and digital pathology processes, enhancing slide routing, scanning, QC, rework, and case availability.
• Applied Lean Healthcare tools such as value stream mapping, SIPOC diagrams, fishbone analysis, and root cause analysis to evaluate workflow inefficiencies and develop 2 current state maps, and a future state.
• Developed data-informed recommendations to enhance operational efficiency, minimize delays, and align workflows across sites.

• Managed client communications, coordinating scheduling, service inquiries, payment follow-up, and customer support to enhance client satisfaction.
• Process client payments and maintain organized records of completed transactions.
• Coordinate purchasing of equipment, machinery, replacement parts, and supplies, ensuring necessary items are acquired and available to support ongoing business operations.

• Supported high-volume Drive-Up, guest services, cashiering, and self-checkout operations, helping fulfill 300+ daily orders and 500+ orders during peak periods.
• Coordinated front-end coverage by tracking team member assignments, breaks, and lunches to maintain adequate staffing throughout the day.
• Monitored workflow during peak demand and repositioned team members across service areas to address bottlenecks and maintain efficient operations.
• Served as a point of contact for customer grievances and service concerns, helping resolve issues and de-escalate conflicts.
• Trained new team members on operational procedures, customer service standards, POS systems, fulfillment technology, and role-specific workflows.

Relevant Coursework: Lean Healthcare Management, Healthcare Enterprise Informatics & EHR, Patient Safety & Quality Systems, Project Management, Population Health, Medical Devices and Emerging Technology

• Capstone Project: [Digital Pathology Workflow Comparison and Optimization Between KP RRL North Hollywood and Chino Hills]

Relevant Coursework: Physiology of Disease, Genetics, Microbiology, Biochemistry

• Pre-Med Track