Miguel Manzano
Rockville,MD
Overview
10
10
years of professional experience
Work History
Financial Center Assistant Manager
Bank Of America
10.2022 - Current
- Monitor client traffic, engaging and appropriately routing clients, and fostering client retention
- Supervise business results through formalized management routines and coaching
- Create a world class client experience environment
- Manage market-level initiatives prescribed by market leaders
- Drive operational excellence by engaging employees on business strategy
- Develop organizational priorities and effective execution
Relationship Manager & Lending Specialist
Bank of America
05.2019 - 10.2022
- Deepen relationships with individual and small business clients
- Originate home equity lines of credit
- Open Deposit accounts and sell banking products
- Quote rates, terms, and programs for loan requests
- Recognize cross-sell opportunities to help drive overall revenue growth
Relationship Banker
Bank of America
06.2014 - 05.2019
- Responded to client inquiries and concerns, creating customized solutions
- Engaged and educated clients with digital banking solutions
- Used resources and innovative technologies to optimize client experience.
Education
Bachelor of Arts - Economics
University of Maryland
12.2018
Associate of Arts - Business
Montgomery College
05.2012
Skills
- Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
- Bilingual (speak, read, and write Spanish fluently)
- Thorough background in customer service and sales
- Effective in dealing with and handling money
Timeline
Financial Center Assistant Manager
Bank Of America
10.2022 - Current
Relationship Manager & Lending Specialist
Bank of America
05.2019 - 10.2022
Relationship Banker
Bank of America
06.2014 - 05.2019
Bachelor of Arts - Economics
University of Maryland
Associate of Arts - Business
Montgomery College