Summary
Overview
Work History
Education
Skills
Timeline
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Shayly Reyes

Shayly Reyes

Apple Valley,CA

Summary

Adept in both English and Spanish, I excelled at MGM Energy by enhancing compliance and customer satisfaction, leveraging my skills in regulatory compliance and collaborative teamwork. My proactive approach led to significant process improvements, underpinning my ability to resolve conflicts and ensure meticulous attention to detail.

Overview

6
6
years of professional experience

Work History

Compliance Coordinator

MGM Energy
Apple Valley, CA
08.2023 - Current
  • Collaborated with other departments such as engineering, safety, and maintenance during inspections.
  • Provided feedback on process improvements based on inspection results.
  • Conducted regular audits of inspection processes to ensure adherence to standards.
  • Investigated potential problems associated with defective parts or components.
  • Evaluated current methods used by inspectors for accuracy and consistency.
  • Documented and maintained daily logs, expense reports, trip reports and inspection reports.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Facilitated customer service through calls, chats, and emails.
  • Ensured correct and reliable motor vehicle and workers' compensation claims through thorough research.
  • Managed invoice distribution, adjustments, and credit memos to customers.

Marketing Associate

John Harrison Contracting
Victorville, CA
05.2021 - 07.2024
  • Handled numerous inbound and outbound calls daily.
  • Managed first-level response for resolving client concerns.
  • Assessed protocols to validate that clients meet service criteria.
  • Coordinated enrollment appointments with clients and representatives.
  • Performed data entry and other duties assigned by management.

Assistant Sales and Marketing Manager

Guess & Co
West Covina, CA
09.2018 - 05.2021
  • Oversee shipment management, ensuring timely and accurate deliveries.
  • Maintained up-to-date schedules and facilitated smooth meeting operations.
  • Manage associates to meet their sales goals and addressing any issues with customers’ accounts
  • Sustained high standards of customer service to maintain client satisfaction.

Education

Some College (No Degree) - Business Administration

Victor Valley College
Victorville, CA

Skills

  • Fluent in English and Spanish Communication
  • Active Listening/ Customer Service
  • Conflict Resolution
  • Collaborative Teamwork
  • Regulatory compliance
  • Attention to detail

Timeline

Compliance Coordinator

MGM Energy
08.2023 - Current

Marketing Associate

John Harrison Contracting
05.2021 - 07.2024

Assistant Sales and Marketing Manager

Guess & Co
09.2018 - 05.2021

Some College (No Degree) - Business Administration

Victor Valley College

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Shayly Reyes