Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Miguel Martinez

Buffalo Grove,IL

Summary

Ambitious small business owner and machine operator transitioning to a career in criminal justice, public service or corporate roles. Eager to contribute strong work ethic, developed knowledge and highly proficient skill sets in a new professional role. Ready and willing to contribute much success in new environments.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Machine Operator

Dynomax Inc.
Wheeling, IL
07.2020 - Current
  • Set-up/operate a customized machine that creates specialized parts for aerospace and defense.
  • Inspect parts with a microscope for conformity to prints.
  • Troubleshoot machine problems.
  • Complete all necessary production documentation.
  • Change out warn and damaged tooling and make minor adjustments to the machine.
  • Assist in management of inventory and production.
  • CNC operator experienced.
  • Read and interpret blueprints, technical drawings, schematics, and computer-generated reports.
  • Read and interpret customer and industry specifications.
  • Help develop documents which drive the manufacturing process: drawings, models, assemblies, etc.

Jeweler

Taxco Alarcon Jewelry
Buffalo Grove, Illinois
01.2005 - Current
  • Conduct sales of gold, silver, natural diamonds and lab diamonds.
  • Proficient knowledge of gold, silver, natural diamonds and lab diamonds.
  • Developed and implemented marketing strategies to promote jewelry products to customers.
  • Create and develop customized jewelry upon customers request.
  • Supervise daily operations of the the business including customer service, sales, buying merchandise, inventory, cleaning and sorting of jewelry.

Customer Service Representative

DaVinci Payments
Buffalo Grove, IL
02.2020 - 03.2020
  • Answered incoming calls and emails while responding to various requests in a consistent and timely manner.
  • Provided the highest level of customer support possible for all incoming/outgoing customer interactions.
  • Resolved product or service problems by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
  • Responded to all customer service inquiries in a proficient and professional manner.
  • Assisted customers with troubleshooting issues.

Education

Bachelor of Arts - Criminal Justice

Roosevelt University
Chicago, IL
12-2019

Master of Science - Criminal Justice

Lewis University
Romeoville, IL
03-2026

Skills

  • Microsoft Office proficiency
  • Bilingual communication
  • Customer service excellence
  • Strong work ethic
  • Leadership skills
  • Data evaluation and analysis
  • Research capabilities
  • Reliability and trustworthiness
  • Criminal justice knowledge
  • Manufacturing
  • Critical thinking
  • Small business operations

Certification

Buffalo Grove Community Emergency Response Team (CERT)

  • First Aid.
  • CPR.
  • Disaster Preparedness.
  • Medical Operations.
  • Fire Suppression.
  • Search and Rescue.
  • Disaster Psychology.
  • Team Organization.

Timeline

Machine Operator

Dynomax Inc.
07.2020 - Current

Customer Service Representative

DaVinci Payments
02.2020 - 03.2020

Jeweler

Taxco Alarcon Jewelry
01.2005 - Current

Bachelor of Arts - Criminal Justice

Roosevelt University

Master of Science - Criminal Justice

Lewis University
Miguel Martinez