Miguel Martinez
Buffalo Grove,IL
Summary
Ambitious small business owner and machine operator transitioning to a career in criminal justice, public service or corporate roles. Eager to contribute strong work ethic, developed knowledge and highly proficient skill sets in a new professional role. Ready and willing to contribute much success in new environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Machine Operator
Dynomax Inc.
Wheeling, IL
07.2020 - Current
- Set-up/operate a customized machine that creates specialized parts for aerospace and defense.
- Inspect parts with a microscope for conformity to prints.
- Troubleshoot machine problems.
- Complete all necessary production documentation.
- Change out warn and damaged tooling and make minor adjustments to the machine.
- Assist in management of inventory and production.
- CNC operator experienced.
- Read and interpret blueprints, technical drawings, schematics, and computer-generated reports.
- Read and interpret customer and industry specifications.
- Help develop documents which drive the manufacturing process: drawings, models, assemblies, etc.
Jeweler
Taxco Alarcon Jewelry
Buffalo Grove, Illinois
01.2005 - Current
- Conduct sales of gold, silver, natural diamonds and lab diamonds.
- Proficient knowledge of gold, silver, natural diamonds and lab diamonds.
- Developed and implemented marketing strategies to promote jewelry products to customers.
- Create and develop customized jewelry upon customers request.
- Supervise daily operations of the the business including customer service, sales, buying merchandise, inventory, cleaning and sorting of jewelry.
Customer Service Representative
DaVinci Payments
Buffalo Grove, IL
02.2020 - 03.2020
- Answered incoming calls and emails while responding to various requests in a consistent and timely manner.
- Provided the highest level of customer support possible for all incoming/outgoing customer interactions.
- Resolved product or service problems by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
- Responded to all customer service inquiries in a proficient and professional manner.
- Assisted customers with troubleshooting issues.
Education
Bachelor of Arts - Criminal Justice
Roosevelt University
Chicago, IL12-2019
Master of Science - Criminal Justice
Lewis University
Romeoville, IL03-2026
Skills
- Microsoft Office proficiency
- Bilingual communication
- Customer service excellence
- Strong work ethic
- Leadership skills
- Data evaluation and analysis
- Research capabilities
- Reliability and trustworthiness
- Criminal justice knowledge
- Manufacturing
- Critical thinking
- Small business operations
Certification
Buffalo Grove Community Emergency Response Team (CERT)
- First Aid.
- CPR.
- Disaster Preparedness.
- Medical Operations.
- Fire Suppression.
- Search and Rescue.
- Disaster Psychology.
- Team Organization.
Timeline
Machine Operator
Dynomax Inc.
07.2020 - Current
Customer Service Representative
DaVinci Payments
02.2020 - 03.2020
Jeweler
Taxco Alarcon Jewelry
01.2005 - Current
Bachelor of Arts - Criminal Justice
Roosevelt University
Master of Science - Criminal Justice
Lewis University