Sthiven Medina
Allentown,PA
Summary
Customer service professional with a strong focus on client interaction and sales effectiveness. Proven ability to meet deadlines and adapt to challenges, resulting in improved team collaboration and customer satisfaction. Demonstrates excellent organizational and time management skills that drive company success. Committed to fostering dynamic team environments and achieving organizational targets through effective communication and teamwork.
Overview
4
4
years of professional experience
Work History
Machine Operator
Amcor Rigid Plastics
Allentown, Pennsylvania
01.2025 - 07.2025
- Operated machinery to achieve production schedules while adhering to quality standards.
- Executed quality control inspections to identify product defects effectively.
- Monitored equipment performance and performed routine maintenance checks on machinery.
- Collaborated with team members to enhance workflow efficiency and ensure safety compliance.
- Documented production data and promptly reported issues to supervisors.
- Maintained a clean and organized work area to uphold safety standards.
- Adjusted machine settings to complete tasks accurately and efficiently.
- Ensured strict adherence to safety guidelines during machinery operations.
Mitigation Technician Water & Fire
Paul Davis Restoration
Hatfield, PA
02.2024 - 05.2024
- Executed damage assessments for residential and commercial properties to identify restoration needs.
- Operated moisture detection equipment to pinpoint areas of water intrusion.
- Implemented water extraction procedures to minimize property damage.
- Maintained effective client communication regarding restoration progress and timelines.
- Adhered to safety guidelines to ensure a secure working environment.
Traffic Plan- Flagger
Traffic control services
Bethlehem, PA
07.2023 - 12.2023
- Directed traffic flow at construction sites, enhancing safety for workers and drivers.
- Set up and maintained traffic control devices in compliance with safety regulations.
- Monitored road conditions and adjusted traffic patterns to ensure optimal safety.
- Conducted regular inspections of equipment, ensuring functionality and compliance with safety standards.
Relief Caretaker
Sixth Street Shelter
Allentown, PA
04.2023 - 07.2023
- Ensured clean and safe environment for shelter occupants.
- Monitored resident behavior, reporting concerns to management promptly.
- Followed safety procedures while executing all caretaking tasks.
- Adhered to health and safety regulations applicable to workplace standards.
Admin Assistant
Sixth Street Shelter
Allentown, PA
02.2023 - 05.2023
- Streamlined client intake process, ensuring accurate documentation and confidentiality.
- Implemented organized filing system for confidential documents to enhance accessibility.
- Assisted clients in resource navigation and provided service-related information.
- Maintained office supply inventory and coordinated timely replacements as needed.
- Answered phone calls and emails, facilitating effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel to ensure accuracy.
- Organized handling of confidential documents according to established protocols.
Internship
CareerLink
Allentown, PA
03.2021 - 05.2023
- Organized workshops to enhance resume writing and interview skills.
Package Handler
Fedex
Northampton, PA
08.2022 - 01.2023
- Sorted packages by size and destination to facilitate efficient delivery.
- Inspected packages for damage before processing to maintain quality standards.
- Loaded and unloaded packages from trucks and conveyor systems to ensure timely operations.
- Maintained cleanliness and organization in work area to promote safety and efficiency.
- Collaborated with team members to meet shipment deadlines consistently.
- Followed safety protocols, ensuring a secure and compliant work environment.
- Scanned and sorted packages using handheld scanner according to destinations and service type.
Cashier - Customer Associate
Dorney Park & Wildwater Kingdom
Allentown, PA
05.2022 - 10.2022
- Processed customer transactions efficiently at amusement park and water kingdom.
- Maintained accurate cash drawer and balanced transactions daily.
- Operated point-of-sale systems for swift and precise sales processing.
- Handled cash, credit, and gift card payments with high accuracy.
- Assisted guests with inquiries, delivering exceptional customer service.
- Collaborated with team members to ensure seamless operations during peak hours.
- Ensured cleanliness and organization of checkout areas to enhance guest satisfaction.
Data entry
UBMeFood
Remote
07.2022 - 09.2022
- Established procedures for record keeping and data entry management.
- Created tracking systems to enhance data entry efficiency.
- Verified customer information to maintain accuracy in data entry processes.
- Executed data entry tasks related to benefits administration, ensuring timely updates.
Cashier - Customer Associate
Giant Food Stores
Allentown, PA
03.2022 - 05.2022
- Processed customer transactions efficiently in a high-volume retail environment.
- Managed cash register operations, balancing cash drawers daily to ensure accuracy.
- Handled returns and exchanges in accordance with store policies and procedures.
- Assisted customers with inquiries, providing detailed product information.
- Maintained clean and organized checkout areas to enhance customer experience.
- Collaborated with team members to optimize store operations during peak hours.
Cashier - Customer Associate
Dorney Park & Wildwater Kingdom
Allentown, PA
05.2021 - 10.2021
- Processed customer transactions efficiently at amusement park and water kingdom.
- Maintained accurate cash drawer and balanced daily transactions.
- Operated point-of-sale systems for swift and precise sales processing.
- Handled cash, credit, and gift card payments with accuracy.
- Assisted guests with inquiries, delivering exceptional customer service.
- Collaborated with team members to optimize operations during peak hours.
- Educated guests on park attractions and services to enrich their experience.
- Ensured cleanliness and organization of checkout areas for optimal guest satisfaction.
Education
High School Diploma -
William Allen High School
Allentown, PA06.2022
Auto Body Collision Repair Certificate -
Lehigh Valley Technical Institute
Schnecksville, PA06.2022
Skills
- Microsoft Office proficiency
- Safety compliance and guidelines
- Quality assurance and control
- Administrative support
- Mechanical systems knowledge
- Point of sale operation
- Equipment handling
- Maintenance inspections
- Data documentation and reporting
- Client communication skills
- Power and hand tool operation
Summary Of Experience
- Greeted customers and prepared food orders.
- Customer Service
- Mechanical System Apprehension
- Point of sale system
- Collision Repair
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers with in-store checkout process.
- Operated point of sale system and handled cash, credit and debit card sales.
- Cleaned and sanitized work area and restocked supplies.
- Assistant to Admin Assistant inputting information, distributing information & providing information over the phone and in-person.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Machine Operator
Amcor Rigid Plastics
01.2025 - 07.2025
Mitigation Technician Water & Fire
Paul Davis Restoration
02.2024 - 05.2024
Traffic Plan- Flagger
Traffic control services
07.2023 - 12.2023
Relief Caretaker
Sixth Street Shelter
04.2023 - 07.2023
Admin Assistant
Sixth Street Shelter
02.2023 - 05.2023
Package Handler
Fedex
08.2022 - 01.2023
Data entry
UBMeFood
07.2022 - 09.2022
Cashier - Customer Associate
Dorney Park & Wildwater Kingdom
05.2022 - 10.2022
Cashier - Customer Associate
Giant Food Stores
03.2022 - 05.2022
Cashier - Customer Associate
Dorney Park & Wildwater Kingdom
05.2021 - 10.2021
Internship
CareerLink
03.2021 - 05.2023
High School Diploma -
William Allen High School
Auto Body Collision Repair Certificate -
Lehigh Valley Technical Institute
Similar Profiles
Riley LouxRiley Loux
Machine Operator II at Amcor Rigid PlasticsMachine Operator II at Amcor Rigid Plastics
James DeanJames Dean
Maintenance Technician at Amcor Rigid PlasticsMaintenance Technician at Amcor Rigid Plastics
Tristen EpperleyTristen Epperley
Downstream Process Operator at Amcor Rigid PlasticsDownstream Process Operator at Amcor Rigid Plastics
KINGSLEY DZISEKU-DORDOYEKINGSLEY DZISEKU-DORDOYE
EHS Manager at Amcor Rigid Plastics and Berry GlobalEHS Manager at Amcor Rigid Plastics and Berry Global
Kasper BoehmKasper Boehm
Material Technician at Mack TrucksMaterial Technician at Mack Trucks