Miguel Mastrofilippo
Apollo Beach,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
Work History
Server
Plaza México
Sun City Center, Florida
07.2023 - 07.2026
- Provided excellent customer service during busy dining hours.
- Took and processed food and drink orders efficiently.
- Maintained cleanliness and organization of dining area.
- Assisted team members with food preparation tasks.
- Communicated effectively with kitchen staff for order accuracy.
- Processed payments and managed cash register transactions.
- Handled customer inquiries and resolved complaints promptly.
- Customer service
- Customer service
Bartender
Plaza mexico
Sun City Center
07.2023 - 07.2026
- Mixed and served a variety of cocktails and beverages to guests.
- Maintained cleanliness and organization of the bar area during shifts.
- Engaged with customers, providing recommendations and ensuring satisfaction.
- Processed transactions accurately using the point-of-sale system.
- Implemented safety protocols to ensure a secure environment for patrons and staff.
Catering Staff Member
Latin Grill
Brandon, Florida
03.2022 - 07.2023
- Set up and arranged dining areas for various catered events.
- Assisted chefs in food preparation and presentation for large gatherings.
- Delivered exceptional customer service during events and catering functions.
- Collaborated with team members to ensure smooth event operations.
- Followed food safety guidelines to handle and serve food appropriately.
Skills
- Cocktail preparation
- Food safety compliance
- Menu knowledge
- Order processing
- Cash handling
- Team collaboration
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Server
Plaza México
07.2023 - 07.2026
Bartender
Plaza mexico
07.2023 - 07.2026
Catering Staff Member
Latin Grill
03.2022 - 07.2023