Miguel Narez
Arlington Heights,IL
Summary
Results-driven sales leader with more than 15 years of experience in retail sales, leadership development, recruiting, and multi-location sales management. Proven track record of scaling teams, increasing sales performance, and developing leadership pipelines in fast-growth markets. Experienced in managing multi-store operations, coaching sales teams, and building recruiting systems that support rapid expansion.
Overview
21
21
years of professional experience
Work History
Head Illinois Market Recruiter
Cellular Sales (Verizon Authorized Retailer)
10.2024 - Current
- Led recruiting strategy for the Illinois market supporting rapid retail expansion.
- Designed a virtual recruiting process increasing interview show rate from 50% to 90%.
- Implemented personality assessments improving quality of hires.
- Increased hiring pipeline from 10 hires per month to 25-30 hires monthly.
General Manager / Area Sales Manager
Cellular Sales
01.2022 - 10.2024
- Oversaw 8 retail locations across Illinois including Chicago and Peoria regions.
- Led expansion from 3 stores to 8 locations while developing new leadership teams.
- Increased YoY KPI performance by 15-25% across multiple locations.
- Implemented performance standards improving reps earning commission from 50% to 90%.
Team Lead / District Sales Manager
Cellular Sales
01.2020 - 12.2021
- Managed 3 store locations and led a team of 30+ sales representatives.
- Developed leadership pipeline including 3 Sales Leads and 6 Sales Coaches.
- Created bi-weekly sales training programs to improve team performance.
Illinois Market Recruiter
Cellular Sales
06.2018 - 12.2019
- First dedicated recruiter for the Illinois market.
- Built internal referral program to increase recruiting quality and hiring volume.
- Trained and promoted two additional recruiters to support 5 new store openings.
Sales Representative
Cellular Sales
11.2017 - 06.2018
- Ranked 2nd in the entire market in the first full month generating $20K in profit.
- Consistently ranked as a top 5 sales representative in the Illinois market.
- Engaged customers to understand their needs and recommend suitable products.
- Maintained up-to-date knowledge of latest mobile technology trends and offerings.
- Demonstrated product features to enhance customer understanding and satisfaction.
Store Manager
The Cellular Connection
01.2015 - 10.2017
- Managed busiest store in district, ensuring high customer satisfaction and operational efficiency.
- Developed team of top-performing sales representatives, enhancing sales capabilities and customer engagement.
- Managed daily store operations and ensured smooth customer service interactions.
- Trained and mentored staff on product knowledge and sales techniques.
- Oversaw inventory management and maintained stock levels effectively.
Sales Representative
The Cellular Connection
02.2013 - 12.2014
- Achieved top district performance consistently over several months.
- Surpassed sales KPIs and revenue targets consistently.
- Engaged customers to identify their mobile technology needs.
- Demonstrated product features and benefits to potential buyers.
- Assisted customers with account setup and troubleshooting issues.
Licensed Insurance Producer
American Income Life
01.2012 - 01.2013
- Delivered customized life insurance solutions to families, addressing specific needs and concerns.
- Achieved life and health insurance license in Illinois, enabling provision of comprehensive insurance services.
- Developed personalized insurance plans for clients based on their needs.
- Conducted client meetings to review policies and address concerns.
Service Trainer
Steak 'n Shake
03.2005 - 01.2012
- Promoted from server to service trainer based on exceptional performance.
- Coached and mentored staff, enhancing service standards and team effectiveness.
- Conducted hands-on training sessions for staff on service techniques.
- Facilitated ongoing training workshops to enhance product knowledge.
Education
High School Diploma -
Maine West High School
Des Plaines, IL05-2006
Skills
- Regional Sales Management
- Multi-Location Operations
- Sales Leadership & Coaching
- Talent Recruitment & Development
- KPI Performance Management
- Retail Sales Strategy
- Hiring Systems & Interview Processes
- Leadership Training Programs
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Head Illinois Market Recruiter
Cellular Sales (Verizon Authorized Retailer)
10.2024 - Current
General Manager / Area Sales Manager
Cellular Sales
01.2022 - 10.2024
Team Lead / District Sales Manager
Cellular Sales
01.2020 - 12.2021
Illinois Market Recruiter
Cellular Sales
06.2018 - 12.2019
Sales Representative
Cellular Sales
11.2017 - 06.2018
Store Manager
The Cellular Connection
01.2015 - 10.2017
Sales Representative
The Cellular Connection
02.2013 - 12.2014
Licensed Insurance Producer
American Income Life
01.2012 - 01.2013
Service Trainer
Steak 'n Shake
03.2005 - 01.2012
High School Diploma -
Maine West High School