Miguel Ocasio
Leavenworth,KS
Summary
Driven Systems Administrator with 7 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
System Administrator
United States Army
11.2022 - 11.2024
- Worked with users to determine areas of technology in need of improved usability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Served as subject matter expert on proposed technology purchases.
- Migrated data from legacy system to [Software] databases.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
- Updated reports, managed accounts, and generated reports for company database.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Assisted management with special projects to complete all tasks by deadlines.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Prepared detailed documents and reports in adherence administrative processes.
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
Signal Support Systems Specialist
United States Army
12.2019 - 10.2022
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
- Integrated new devices into managed networks while maintaining assigned security protocols and protections.
- Utilized technical equipment to monitor network status in operational environments.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
Platoon Sergeant
United States Army
06.2015 - 11.2019
- Trained, supervised and organized over 20 soldiers and personnel.
- Served as principal advisor to First Sergeant and Commander.
- Enforced technical and tactical training standards to accomplish unit mission objectives.
- Managed over $130,000worth of equipment during garrison and deployment operations.
- Maintained health, welfare and combat readiness of personnel within platoon.
- Conducted personal and professional counseling, routine inspections and physical fitness tests.
- Installed, operated, and performed unit maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices.
- Transferred data between information processing equipment and systems.
- Worked with little to no supervision, ensuring communication operations and equipment of the company were always up and running at a moment's notice.
Track Vehicle Mechanic
United States Army
07.2014 - 05.2015
- Repaired and replaced worn and damaged components.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Read and followed technical documentation to complete accurate repairs.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Analyzed vehicle data using advanced diagnostic equipment.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Corrected faults and maximized performance by rebuilding systems and individual components.
Education
Bachelor of Science - Cybersecurity
American Military University
Charles Town, WV05.2024
Associate of Science - Computer Technology
American Military University
Charles Town, WV12.2022
Skills
- Technical Solution Development
- Performance Testing
- File System Administration
- Programming
- Technical Support
- Helpdesk Operations
- IDS Integration
- DDoS Prevention
- Incident Response Management
- Data Security
- Infrastructure Assessment
Certification
CompTia Security + CE
ACTIVE Secret Clearance
Languages
Spanish
Native or Bilingual
Timeline
System Administrator
United States Army
11.2022 - 11.2024
Signal Support Systems Specialist
United States Army
12.2019 - 10.2022
Platoon Sergeant
United States Army
06.2015 - 11.2019
Track Vehicle Mechanic
United States Army
07.2014 - 05.2015
Bachelor of Science - Cybersecurity
American Military University
Associate of Science - Computer Technology
American Military University