Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Miguel Perez

West Covina,CA

Summary

Dynamic Account Management Chat Representative at Charter Spectrum with a proven track record in customer relations and product knowledge. Expertly resolved complex issues while maintaining top-tier performance metrics. Demonstrated leadership as a Combat Engineer, enhancing team efficiency under pressure. Skilled in multitasking and driving customer satisfaction and retention.

Overview

7
7
years of professional experience

Work History

Account Managment Chat Representative

Charter Spectrum
El Paso, TX
10.2022 - Current
  • Provided 24/7 live chat support for Spectrum Video, Internet, and Mobile services, handling a high volume of customer interactions with professionalism, efficiency, and empathy.
  • Developed deep knowledge of Spectrum’s systems, products, and services to accurately troubleshoot technical issues, resolve billing concerns, and communicate service updates.
  • Maintained top-tier performance metrics in customer satisfaction, response time, and first-contact resolution, contributing to team success and customer loyalty.
  • Built strong internal partnerships with technical teams, billing specialists, and escalation departments to coordinate seamless support and complex issue resolution.
  • Leveraged product knowledge to guide customers toward appropriate service packages and upgrades, contributing to overall sales and retention efforts.
  • Demonstrated readiness for management by balancing productivity with a customer-first mindset, maintaining operational awareness, and aligning team goals with company standards.

Combat Engineer

United States Marine Corps
Marine Corp Base Hawaii, HI
10.2018 - 10.2022
  • Collaborated with team to achieve goals under high-stress conditions.
  • Led squad of 12 members, imparting tactical knowledge and skills.
  • Mentored team of 4, enhancing efficiency and job proficiency.
  • Developed capabilities to execute individual tasks within deadlines and pressure.

Education

High School Diploma -

Parkland High School
El Paso, TX
06-2016

Skills

  • Multitasking and prioritization
  • Customer relations
  • Calm and professional under pressure

Accomplishments

  • 2/17/2023: 2023 Q1 Quarterly Achievement Award Nomination
  • 5/9/2023: Bronze Award
  • 3/6/2024: Bronze Award

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Account Managment Chat Representative

Charter Spectrum
10.2022 - Current

Combat Engineer

United States Marine Corps
10.2018 - 10.2022

High School Diploma -

Parkland High School

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