Miguel Perez Caceres

Responsible for the safe, orderly and expeditious flow of air traffic on the Non-movement areas of the airport, utilizing surveillance radar-like targets and camera imagery.

Coordinate Airport operational related activities; monitor the daily operations of the Greater Orlando Aviation Authority (GOAA) common use facilities to include (ticket counters, gates, hardstands, and baggage claim devices). Anticipate and evaluate unusual situations and operational conflicts to include the airsides when assigned. Work with airlines and others as necessary to provide immediate solutions and maintain excellent customer service.

Responsible for directing the safe movement of aircraft arriving and departing from airports and along major routes.

Maintain communication with other air traffic control centers, pilots, and airport staff members to ensure safety, relate estimated arrival times, and prevent or respond to emergency situations.

Coordinate Airport operational related activities; monitor the daily operations of the Greater Orlando Aviation Authority (GOAA) common use facilities to include (ticket counters, gates, hardstands, and baggage claim devices). Anticipate and evaluate unusual situations and operational conflicts to include the airsides when assigned. Work with airlines and others as necessary to provide immediate solutions and maintain excellent customer service.

Developed and maintained comprehensive scheduling systems to optimize workforce allocation.

Coordinated complex schedules, ensuring adherence to operational requirements and efficiency goals.

Led team in identifying scheduling conflicts, implementing strategic solutions to enhance workflow.

Streamlined communication processes among stakeholders to improve scheduling accuracy and responsiveness.

Acting as the primary liaison between employees and management, advocating for workers' rights, negotiating contract terms, and ensuring compliance with collective bargaining agreements. Attending disciplinary hearings, resolving workplace disputes, and improving working conditions, wages, and benefits.

Coordinated aircraft arrivals and departures to ensure timely service.

Operated ground support equipment, including tugs and belt loaders, for efficient loading/unloading.

Managed baggage handling processes, reducing delays and enhancing passenger satisfaction.

Conducted safety inspections of equipment to maintain compliance with operational standards.

Trained new ramp agents on safety protocols and operational procedures for optimal performance.