Miguel Perez Colon
Orlando,FL
Summary
Dependable server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Dishwasher
Panera Bread
02.2017 - 05.2017
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Shallow Water Lifeguard
Universal Studios
06.2017 - 08.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Busser
TopGolf
08.2017 - 08.2019
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Food Runner
TopGolf
08.2017 - 08.2019
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
Drink Runner
TopGolf
08.2017 - 08.2019
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Received over beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
Server
TopGolf
08.2019 - 02.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Valet
Orlando Parking Solutions
12.2020 - Current
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Resolved customer complaints through calm, constructive communication.
- Provided punctual, polite valet services to uphold professional standards.
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Built positive customer rapport for courteous, friendly and professional service.
Education
High School Diploma -
Olympia High School
Orlando, FL05.2017
No Degree - Criminal Justice
Edward Waters College
Jacksonville, FLSkills
- Team Collaboration
- Flexible Schedule
- Customer Service
- Multitasking and Organization
- First Aid
- Needs Assessment
- Swim Instruction
- Guest Engagement
- Guest Relations
- Team Leadership
- Teamwork
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Valet
Orlando Parking Solutions
12.2020 - Current
Server
TopGolf
08.2019 - 02.2020
Busser
TopGolf
08.2017 - 08.2019
Food Runner
TopGolf
08.2017 - 08.2019
Drink Runner
TopGolf
08.2017 - 08.2019
Shallow Water Lifeguard
Universal Studios
06.2017 - 08.2017
Dishwasher
Panera Bread
02.2017 - 05.2017
High School Diploma -
Olympia High School
No Degree - Criminal Justice
Edward Waters College