Miguel Portillo
Temple Hills,MD
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
Delivery Driver
The Press dry cleaning
Fairfax , VA
2024.06 - 2024.07
- Verified accuracy of items loaded onto truck against shipping documents.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Ensured accurate completion of all paperwork associated with deliveries.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
Customer Service Representative
SP+
Oxon Hill , MD
2023.09 - 2024.06
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
High School Diploma -
Potomac High School
Oxon Hill, MD2023-06
Skills
- Order Verification
- Load Balancing
- Clean Driving Record
- FLUENT IN Spanish
- Safe Driving Record
- Heavy hauling
- Route Planning
- Time management skills
- Call Management
- Product Knowledge
- Data Collection
- Complaint resolution
- Paperwork Processing
Timeline
Delivery Driver
The Press dry cleaning
2024.06 - 2024.07
Customer Service Representative
SP+
2023.09 - 2024.06
High School Diploma -
Potomac High School
Similar Profiles
Natacha PhanorNatacha Phanor
Dry Cleaner at Dry cleaning depotDry Cleaner at Dry cleaning depot
Mary WheeldonMary Wheeldon
Manager at Enviro-Dry Cleaning & RestorationManager at Enviro-Dry Cleaning & Restoration
Devin BrowneDevin Browne
Production Team Member at Crest Dry CleaningProduction Team Member at Crest Dry Cleaning