Miguel Quiles
orlando,Florida
Summary
Results-driven Supply Chain Specialist and Army Veteran skilled in logistics, inventory management, and strategic planning. Managed organizational equipment exceeding $3 million and coordinated complex project schedules. Expertise in cost management and purchasing ensures financial accountability while leveraging new technologies to enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Ramp Agent
AGI
Orlando, FL
03.2024 - Current
- Loaded and unloaded cargo from aircraft efficiently and safely.
- Operated ground support equipment to assist aircraft operations daily.
- Conducted pre-flight inspections on equipment to ensure functionality.
- Coordinated with team members to streamline baggage handling processes, ensuring timely loading and unloading.
- Followed safety protocols during all ramp operations to maintain a secure environment.
- Communicated with pilots and ground crew for timely aircraft servicing.
- Trained new ramp agents on equipment usage and safety procedures.
- Maintained cleanliness and organization of ramp area for operational efficiency.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Guided aircraft to and from gate positions, contributing to on-time flight connections and operational flow.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Operated equipment to support on-ground operations in between flights.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Connected electrical power units and service hoses to aircraft.
- Processed paperwork for cargo shipments, including customs documentation, to facilitate smooth delivery operations.
- Worked in various weather conditions to ensure continuous airport operations.
- Implemented company policies regarding baggage handling and customer service.
- Adhered to strict timelines for the turnaround of flights.
- Used scanners to track parcel information, condition or receipt.
Unit Supply Clerk
U.S Army
Fort Riley North, Kansas
07.2020 - 12.2023
- Led daily operations including training, logistics, and mission execution within a high‑discipline environment.
- Maintained readiness through physical training, weapons qualification, and compliance with Army standards.
- Executed tactical missions including reconnaissance, security operations, and direct engagement.
- Conducted weapons training and maintained proficiency with small arms and crew‑served systems.
- Planned and rehearsed mission operations under strict timelines.
- Ensured accountability and maintenance of mission‑critical gear.
- Managed inventory controls for military supply operations and equipment.
- Coordinated logistics for shipment and receipt of supplies, ensuring timely delivery and accuracy.
- Oversaw maintenance of supply records and documentation accuracy.
- Conducted regular inspections of supply storage areas for safety compliance.
- Trained personnel on supply chain procedures and inventory management systems, enhancing team proficiency and operational effectiveness.
- Implemented efficient stock rotation practices to minimize waste.
- Facilitated communication between departments to streamline supply requests.
- Developed standard operating procedures for supply operations and processes.
- Inspected incoming shipments for damages or defects; reported any discrepancies to the proper authorities.
- Organized storage areas in accordance with established procedures to ensure safety standards were met.
- Provided guidance to junior personnel in the performance of their duties.
- Enforced company policies related to security access codes, safekeeping practices.
- Assisted with maintaining warehouse inventory by conducting physical counts of all products on hand.
- Received, stored and issued supplies and equipment.
- Monitored stock levels and placed orders using computer systems such as SAP, ERP, and MRP software.
- Ensured that all supplies were properly labeled and stored according to regulations.
- Managed multiple projects simultaneously while meeting deadlines under pressure.
- Maintained stock records and other documents such as inventory, material control, accounting and supply reports.
- Oversaw successful integration of Standard Property Book System-Redesign (SPBS-R).
- Kept meticulous records of high-priority units and material readiness of equipment.
- Oversaw management of assets valued at $457 million, maintaining strict accountability and compliance with regulations.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Compared and verified identifying information of outgoing shipments.
Retail Cashier
Family Dollar
Orlando, Florida
04.2018 - 07.2020
- Operated cash register and processed customer transactions efficiently.
- Assisted customers in locating products and answering inquiries.
- Maintained cleanliness and organization of the sales floor and checkout area.
- Stocked shelves with merchandise and ensured product displays were appealing.
- Handled customer returns and exchanges in a professional manner.
- Collaborated with team members to streamline store operations and enhance customer experience.
- Enforced company policies regarding cash handling and security procedures.
- Participated in training new cashiers on store procedures and best practices.
- Greeted customers in a friendly and professional manner.
- Stocked shelves and maintained a neat and organized sales floor.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained clean, orderly and well-stocked register area.
- Followed company policies regarding payment methods, discounts, refunds.
- Assisted other team members with their tasks as needed.
- Engaged customers with friendly service and product knowledge to boost sales and foster loyalty.
- Performed opening and closing duties such as counting money, balancing registers.
- Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
- Reported damaged items and incorrect pricing to supervisor.
- Counted cash at end of shift and prepared bank deposits.
- Reported any suspicious activity or theft immediately to management.
- Balanced daily cash register transactions accurately, ensuring financial integrity and accountability.
- Maintained store security by monitoring customers' activities within the store premises.
- Checked IDs for age-restricted purchases such as alcohol or cigarettes.
Technical Assistant
W&J Tire shop
Newark, New Jersey
09.2015 - 02.2018
- Provided technical support to users by troubleshooting hardware and software issues.
- Monitored and maintained technical equipment, ensuring reliability and optimal performance.
- Supported network administration tasks, including setup and maintenance.
- Coordinated technical project tasks, ensuring timely completion.
- Assisted technicians with tire installations and repairs efficiently.
- Managed inventory levels and organized stockroom for optimal access.
- Coordinated customer service inquiries and scheduled appointments to ensure timely support.
- Collaborated with team members to streamline workflow during busy periods.
- Maintained accurate records of all repairs performed on computers.
Education
GED -
Escuela Virtual De Puerto Rico
San Juan, PR03-2017
Skills
- Equipment operation
- Aircraft servicing
- Pushback and towing
- Cargo management
- Weight distribution
- Safety compliance
- Logistics coordination
- Inventory control
- Screening
- Security compliance
- Customer service
- Team collaboration
- Time management
- Problem solving
- Heavy lifting
- Security
- Multilingual proficiency
- Process documentation
Accomplishments
Army achievement medal.
Timeline
Ramp Agent
AGI
03.2024 - Current
Unit Supply Clerk
U.S Army
07.2020 - 12.2023
Retail Cashier
Family Dollar
04.2018 - 07.2020
Technical Assistant
W&J Tire shop
09.2015 - 02.2018
GED -
Escuela Virtual De Puerto Rico