Miguel Ramirez
Cicero,IL
Summary
Enthusiastic individual with superior skills in both team-based and independent work. Strong work ethic and excellent organizational skills. Excited to embark on a new challenge with a successful team. Analytical Asset Protection Specialist committed to ensuring quality supervision of guest services and security of business assets. Administered store-wide activities, including planning, development, and implementation of policies and procedures. Demonstrated strong leadership skills through effective collaboration with staff, management, and government officials. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Effective Courier offering excellent skills in delivery, pickup and customer service. Pursuing similar position where focus and dedication are highly sought.
Overview
21
21
years of professional experience
Work History
Courier Contractor
Diamond Expedited
Elmhurst, IL
10.2023 - Current
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
- Demonstrated adaptability when managing unexpected changes in delivery schedules due to unforeseen circumstances.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow drivers and dispatchers.
- Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
- Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
- Reduced late or missed deliveries by consistently following up with dispatchers regarding updates on current assignments.
- Maximized fuel efficiency through strategic route planning that minimized mileage while meeting delivery timeframes.
- Adhered to strict safety guidelines, resulting in an exemplary driving record with no accidents or violations.
- Improved overall workflow by collaborating with warehouse staff to ensure efficient loading processes for daily dispatches.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Followed company policies and procedures during shift.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Utilized GPS navigation systems to navigate faster routes.
- Verified package information to check for accuracy and completeness.
- Delivered packages to customer doorsteps and business offices.
- Managed delivery route for optimal use of time and fuel.
- Followed safety procedures and regulations to protect packages and vehicles.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Communicated with dispatch and customers for accurate delivery information.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
- Tracked delivery status and updated customers for expected delivery time.
Asset Protection Manager
CVS Pharmacy
Chicago, IL
08.2021 - 09.2023
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
- Established clear performance metrics for asset protection personnel, fostering an environment of accountability and continuous improvement among team members.
- Implemented access control systems to safeguard sensitive areas of the business from unauthorized entry or tampering.
- Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
- Evaluated existing security infrastructure, recommending upgrades or enhancements as necessary to maintain a robust defense against potential threats.
- Leveraged data analysis tools to identify trends in theft or loss, enabling targeted interventions that yielded significant improvements in asset protection outcomes.
- Partnered with local law enforcement agencies to share information about potential threats or suspicious activity in the area.
- Controlled reduction of loss inventory by protecting company assets.
- Built cross-functional relationships with business partners to reduce losses.
- Wrote reports for internal and external crime, burglary, or theft.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Collaborated with law enforcement to report crime and suspicious activity.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Created and maintained records of security incidents and investigations.
- Monitored paperwork procedures to prevent error-related losses.
Asset Protection Specialist
Home Depot
Oak Lawn, IL
03.2018 - 06.2021
- Detained shoplifters, following local laws and company policies governing apprehensions.
- Participated in court proceedings with evidence to support allegations.
- Constructed detailed case and investigative reports for local authorities.
- Initiated associate investigations, uncovering suspicious activities.
- Executed prevention plan for internal and external theft to reduce fraud.
- Rolled out successful loss control strategies by building trust and cultivating partnerships with customers.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Improved customer satisfaction by finding creative solutions to problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
Driver
Hannah's Bretzel
Chicago, IL
02.2016 - 03.2018
- Achieved consistently high customer scores due to exceptional service.
- Maintained clean safety record with no accidents or incidents.
- Planned optimal routes to minimize delays and maximize time efficiency.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Delivered goods and services to customers on time and in excellent condition.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
- Cleaned vehicle regularly to maintain professional appearance.
- Practiced safe and secure loading methods to avoid damaging goods.
- Verified contents of inventory loads against shipping papers to determine any discrepancies.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Assistant Store Manager
Walmart
Homewood, IL
02.2013 - 07.2015
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
- Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
- Minimized waste through expense tracking and effective cost control strategies.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
- Decreased costs significantly by negotiating with vendors and suppliers for better prices.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
- Mentored team on effective upselling and cross-selling techniques.
- Maintained organized store, responded to customer complaints and answered questions quickly.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Processed credit and debit card payments and returned proper change for cash purchases.
- Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
- Coached and developed store associates through formal and informal interactions.
- Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
- Led teams in planning, implementation and execution of merchandising and operating initiatives.
- Assessed, optimized and elevated operations to target current and expected demands.
Asset Protection Manager
Walmart
Evergreen Park, IL
02.2011 - 02.2013
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Built cross-functional relationships with business partners to reduce losses.
- Participated in securing program special projects to aid division with better practice delivery.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
- Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
- Decreased loss by facilitating training programs on loss prevention, policies and operations.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
Asset Protection Associate
Walmart
Evergreen Park, IL
01.2009 - 02.2011
- Noted and followed up on any unusual behavior.
- Maintained store compliance with physical security schematics to protect assets.
- Reviewed CCTV footage to obtain evidence of theft.
- Produced well-written reports detailing shoplifting and attempted theft.
- Maintained safety and security of premises, visitors and employees.
- Controlled reduction of loss inventory by protecting company assets.
- Identified potential shoplifters and alerted management.
- Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
- Reached out to local law enforcement and detained shoplifters.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Built cross-functional relationships with business partners to reduce losses.
- Partnered with store managers on basis to conduct loss investigations.
- Participated in securing program special projects to aid division with better practice delivery.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
TLE Technician
Walmart
Evergreen Park, IL
05.2008 - 01.2009
- Developed preventive maintenance procedures and schedules for all on-site equipment.
- Worked with chemicals and solutions safely according to protocols and OSHA standards.
- Assessed and identified issues and quickly resolved to restore functionality.
- Mentored new employees on equipment operation and maintenance.
- Assessed vehicles according to predetermined checklist of fluids, belts, leaks and other system components.
- Tracked all changes and actions in computer-based documentation system.
- Assisted maintenance team with completion of preventive maintenance and unscheduled service needs.
- Adhered to all company and OSHA-defined protocols for workplace safety.
- Operated diverse range of mechanical and manual servicing equipment.
- Provided information to customers regarding repair or service options.
- Monitored installations to maintain compliance with local codes and industry best practices.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Earned reputation for good attendance and hard work.
- Recognized by management for providing exceptional customer service.
Mechanic
Pep Boys-Manny Moe & Jack
Broadview, IL
01.2006 - 05.2008
- Attended all safety and training meetings to learn techniques to avoid injuries and mishaps.
- Cleaned vehicles interior to sanitize and increase customer satisfaction.
- Properly adjusted counterweights, door mechanisms, and safety controls.
- Maintained knowledge of updated changes in various models of equipment.
- Kept detailed records of all repairs, labor involved, and parts used and input data to customer database.
- Enforced adherence to safety regulations and building codes.
- Prepared appropriate maintenance forms and records for accountability.
- Executed preventive and corrective maintenance on work trucks and other vehicles.
- Monitored shop equipment to maintain safe working condition.
- Adjusted, repaired or replaced defective automotive parts.
- Optimized functionality of automotive equipment and systems with skilled tuning of settings.
- Wrote up detailed repair orders outlining all actions and estimated costs.
- Inspected vehicles to assess damage and strategize repair plans.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Automotive Service Technician
Sears Brands LLC
Riverside, IL
01.2005 - 01.2006
- Wrote up detailed repair orders outlining all actions and estimated costs.
- Calibrated repaired systems to meet performance specifications outlined by manufacturers.
- Inspected vehicles to assess damage and strategize repair plans.
- Adjusted, repaired or replaced defective automotive parts.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Performed customer work and warranty repairs in compliance with manufacturer standards.
- Kept the garage clean, organized and efficient.
- Removed, replaced, balanced and rotated new or used tires.
Package Handler
UPS
Hodgkins, IL
02.2004 - 01.2005
- Assisted in loading delivery trucks with prepared packages.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Used scanners to track parcel information such as condition or receipt.
- Resolved conveyor system issues by clearing jams and blockages.
- Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles.
- Responded to job-related inquiries from supervisor quickly and professionally and provided updates on anticipated task completion times.
- Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
- Communicated with teammates and supervisors about potential hazards and other issues to resolve together.
Education
High School Diploma -
Morton East High School
Skills
- Risk management
- Wealth management
- Internal Rate of Return (IRR)
- Yardi
- Investigation and interrogation
- CCTV Systems
- Security systems
- Communications
- Organization
- Project organization
- Operational improvement
- Team management
- Business operations
- Supervision
- Process improvement
- Problem resolution
- Inventory management
- Planning and coordination
- Customer service
- MS Office
- CCTV
- Team building
- Relationship development
Languages
Spanish
Professional Working
Timeline
Courier Contractor
Diamond Expedited
10.2023 - Current
Asset Protection Manager
CVS Pharmacy
08.2021 - 09.2023
Asset Protection Specialist
Home Depot
03.2018 - 06.2021
Driver
Hannah's Bretzel
02.2016 - 03.2018
Assistant Store Manager
Walmart
02.2013 - 07.2015
Asset Protection Manager
Walmart
02.2011 - 02.2013
Asset Protection Associate
Walmart
01.2009 - 02.2011
TLE Technician
Walmart
05.2008 - 01.2009
Mechanic
Pep Boys-Manny Moe & Jack
01.2006 - 05.2008
Automotive Service Technician
Sears Brands LLC
01.2005 - 01.2006
Package Handler
UPS
02.2004 - 01.2005
High School Diploma -
Morton East High School