Miguel Ramirez
Fort Worth,TX
Summary
Dynamic and detail-oriented professional with exceptional communication skills, experienced as a Guest Advocate at Target. Proven ability to enhance guest relations and optimize service efficiency, while managing high-volume workloads. Strong empathy and stress tolerance contributed to resolving guest concerns effectively, ensuring satisfaction and loyalty.
Offering exceptional interpersonal skills and genuine desire to help guests feel valued and appreciated. Delivers effective customer service and problem resolution by quickly adapting to new information and situations. Ready to use and develop communication and problem-solving abilities in any role.
Overview
2
2
years of professional experience
Work History
Guest Advocate
Target
12.2023 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
- Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
Cart Attendant
Walmart
12.2022 - 06.2023
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Assisted in training new hires on proper procedures related to cart attendant responsibilities, fostering teamwork and collaboration.
Education
Associate of Science - Architectural And Building Sciences
Tarrant County College
Fort Worth, TX05-2026
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
Timeline
Guest Advocate
Target
12.2023 - Current
Cart Attendant
Walmart
12.2022 - 06.2023
Associate of Science - Architectural And Building Sciences
Tarrant County College
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