Miguel Ramos
Escondido ,CA
Summary
Hardworking and passionate job seeker with a strong customer service background eager to secure entry-level position. Ready to help team achieve company goals.
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in any Industry.
Overview
8
8
years of professional experience
Work History
Ups Driver
UPS
San Marcos, CA
12.2022 - 02.2023
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Front of House Supervisor
Courtyard By Marriott Carlsbad
Carlsbad, CA
09.2018 - 10.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Helped guests at tables when in need of assistance.
- Worked with sales department to develop sales strategies and techniques.
- Reviewed sales goals, department performance and sales opportunities to predict buying needs.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
Front Office Supervisor
Hilton San Diego Del Mar
Del Mar, CA
05.2017 - 09.2018
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coached employees through day-to-day work and complex problems.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
Front Desk Agent
Hilton San Diego Del Mar
Del Mar, CA
05.2015 - 05.2017
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Food and Beverage Server
Hilton Del Mar
Del Mar, CA
02.2015 - 05.2015
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Greeted guests warmly to foster welcoming environment.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Addressed and handled customer complaints in polite and professional manner.
- Demonstrated success in maintaining high level of customer satisfaction.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
Education
Orange Glen High School
Escondido, CA05.2014
Skills
- Business Leadership
- Customer Service
- Finance and Accounting Oversight
- POS Terminal Operations
- Personnel Scheduling
- Process Evaluations
- Grammatical Skills
- Originality and Creativity
- Sales Tracking
- Quality Standards
- Management Training
- Problem Anticipation and Resolution
- Strong Communication and Interpersonal Skills
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Ups Driver
UPS
12.2022 - 02.2023
Front of House Supervisor
Courtyard By Marriott Carlsbad
09.2018 - 10.2021
Front Office Supervisor
Hilton San Diego Del Mar
05.2017 - 09.2018
Front Desk Agent
Hilton San Diego Del Mar
05.2015 - 05.2017
Food and Beverage Server
Hilton Del Mar
02.2015 - 05.2015
Orange Glen High School