Miguel Ramos
Lee's Summit,MO
Summary
Dedicated and results-driven Site General Manager with over 3 years of progressive leadership experience at GO Car Wash. Recognized for driving "unforeseen growth" at the MO-123 location through strategic day-to-day operational management, exceptional team development, and a focus on site excellence.
Overview
5
5
years of professional experience
Work History
Site General Manager
GO Car Wash
Kansas City, Missouri
12.2024 - Current
- Oversaw daily operations to ensure efficient car wash service delivery.
- Managed staff scheduling to optimize workforce efficiency and coverage.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Developed customer service strategies to enhance client satisfaction levels.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Assistant General Manager
GO Car Wash
Kansas City, Missouri
08.2024 - 12.2024
- Motivated and led team members to work together to achieve targets.
- Facilitated communication between management and staff for enhanced teamwork.
- Assisted in daily operations to ensure smooth workflow and customer satisfaction.
Team Lead
GO Car Wash
06.2023 - 08.2024
- Supervised daily operations and ensured team adherence to service standards.
- Ensured compliance with company policies and procedures throughout the team.
- Trained new staff on car wash procedures and customer service techniques.
CCT/CST
GO Car Wash
04.2022 - 05.2023
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Detailer
GO Car Wash
04.2021 - 04.2022
- Cleaned and polished vehicles to enhance customer satisfaction and appearance.
- Operated detailing equipment and tools according to safety standards.
- Provided exceptional customer service and addressed client inquiries professionally.
Education
High School Diploma -
Truman High School
Independence, MOAssociate of Arts - Business
Metropolitan Community College
Kansas City, MOSkills
- Operational management
- Operational Oversight
- Leadership
- Customer Service
- Communication
- Multitasking
- Adaptability
- Work Ethic
Accomplishments
- Site General Manager of the Year (Ramping) 2025
- Top Sales Site (East District) 2025
- Top Membership Growth (East District) 2025
Refrences
- Henry Belfonte
(816)729-7216
Henry.Belfonte@GOCarWash.com
- Allen Curtis
(816)944-7776
James.Curtis@GOCarWash.com
- Justin Crisp
(816)793-2613
Timeline
Site General Manager
GO Car Wash
12.2024 - Current
Assistant General Manager
GO Car Wash
08.2024 - 12.2024
Team Lead
GO Car Wash
06.2023 - 08.2024
CCT/CST
GO Car Wash
04.2022 - 05.2023
Detailer
GO Car Wash
04.2021 - 04.2022
High School Diploma -
Truman High School
Associate of Arts - Business
Metropolitan Community College