Miguel Ramos Martinez
Sartell,MN
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Training Coordinator
EssilorLuxottica
Sauk Rapids, MN
02.2022 - Current
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Conducted needs assessments to identify gaps in employees' skills and knowledge.
- Coordinated with subject matter experts to develop effective training content.
- Developed strategies to increase team productivity and job quality.
- Trained new staff in relevant processes and procedures.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Motivated staff through positive reinforcement techniques.
- Delegated tasks appropriately according to individual skill sets.
- Rotated through series of different stations based on team needs.
Assistant Store Manager
Communikart
Ponce, PR
07.2020 - 02.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Handled scheduling for store shifts to achieve adequate staffing.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Answered customer questions and addressed problems and complaints in person and via phone.
Laboratory Technician
Carl Zeiss Vision
Saint Cloud, MN
07.2019 - 12.2019
- Processed specimens following established protocols while adhering to strict safety standards.
- Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
- Conducted quality control testing on incoming materials to ensure accuracy of results.
- Ensured that all laboratory areas were kept clean and orderly at all times.
Laboratory Technician
Essilor of America
Sauk Rapids, MN
02.2018 - 07.2019
- Performed preventative maintenance on manufacturing equipment and machinery.
- Conducted quality checks on finished products to ensure accuracy.
- Adjusted and maintained various types of manufacturing equipment.
- Assisted with troubleshooting issues related to the manufacture of products.
- Assisted in training other technicians on proper use of equipment and safety protocols.
- Used hand tools, power tools and measurement devices to perform production operations.
- Collaborated with team members to promptly accomplish tasks and meet deadlines.
Education
High School Diploma -
Jose Emilio Lugo
Adjuntas, PR05-2017
Skills
- Employee Coaching
- Performance Evaluation
- Materials Organization
- Leadership training
- Schedule Coordination
- Coaching and Mentoring
- Training delivery
- Motivational speaking
- Feedback gathering
- Bilingual Spanish and English
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Training Coordinator
EssilorLuxottica
02.2022 - Current
Assistant Store Manager
Communikart
07.2020 - 02.2022
Laboratory Technician
Carl Zeiss Vision
07.2019 - 12.2019
Laboratory Technician
Essilor of America
02.2018 - 07.2019
High School Diploma -
Jose Emilio Lugo