Miguel Rendon Mendoza
Irving,TX
Summary
Dynamic leader with a proven track record at Sam's Club Tire And Battery, adept in problem-solving and quality assurance. Excelled in enhancing operations and customer satisfaction through effective complaint handling and multitasking. Skilled in both team leadership and organizational improvements, consistently driving performance and operational standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
TBC LEAD
Sam's Club Tire And Battery
Addison, TX
05.2022 - Current
- Collaborated with leadership team to integrate new procedures, enhancing daily operations.
- Performed monthly audit counts and physical inventory audits to ensure the accuracy of inventory records.
- Provided customer service regarding payment processing issues.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service
- Provided customer support by responding to inquiries regarding order status, or shipment issues, via phone or email.
Delivery Driver
Uber Eats
Plano, TX
01.2021 - 12.2022
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Communicated effectively with restaurant staff to verify order accuracy, quantity, and special customer requests before dispatch.
Shift Leader
Auntie Anne's
Frisco, TX
08.2019 - 12.2020
- Monitored and maintained equipment to ensure operational efficiency.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
Assistant Manager
QuikTrip
Garland, TX
01.2016 - 05.2019
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Coordinated with vendors for product ordering and delivery services.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Education
High School Diploma -
Plano Senior Highschool
Plano, TX06-2014
Skills
- Problem-solving
- Issue follow up
- Multitasking and organization
- Complaint handling
- Time management
- Quality assurance
Certification
- Google IT Support Professional Certificate
Languages
English
Professional
Spanish
Limited
Timeline
TBC LEAD
Sam's Club Tire And Battery
05.2022 - Current
Delivery Driver
Uber Eats
01.2021 - 12.2022
Shift Leader
Auntie Anne's
08.2019 - 12.2020
Assistant Manager
QuikTrip
01.2016 - 05.2019
High School Diploma -
Plano Senior Highschool