Miguel Reyna
Kennewick,WA
Summary
Dynamic professional with a proven track record at Les Schwab Tires, excelling in process improvements and customer service. A fast learner with strong problem-solving abilities, I enhanced operational efficiency and mentored team members, contributing to a collaborative environment. Proficient in inventory management and committed to delivering exceptional customer experiences.
Professional tire technician with track record of delivering high-quality service and ensuring vehicle safety. Skilled in tire installation, repair, and maintenance, with strong emphasis on precision and efficiency. Known for collaborating effectively with team members and adapting to changing needs to achieve optimal results. Reliable and focused, with commitment to maintaining high standards in all tasks.
Experienced with tire installation, repair, and maintenance. Utilizes diagnostic tools and techniques to ensure vehicle safety and performance. Track record of providing reliable tire services and maintaining high standards of workmanship.
Overview
12
12
years of professional experience
Work History
Assistant
Les Schwab Tires
01.2014 - 10.2025
- Coordinated tire service operations, ensuring timely and efficient customer support.
- Assisted in inventory management, optimizing stock levels and product availability.
- Trained new staff on operational procedures and customer service standards.
- Facilitated communication between departments to enhance workflow efficiency.
- Implemented process improvements, resulting in streamlined service delivery timelines.
- Mentored junior team members, fostering a collaborative work environment.
- Analyzed customer feedback to identify areas for service enhancement and training needs.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
Retail Sales Associate
AutoZone
01.2014 - 08.2018
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store organization and cleanliness to uphold company standards.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Trained new associates on store policies, procedures, and product knowledge for effective performance.
- Greeted customers and helped with product questions, selections, and purchases.
Education
High School Diploma -
Sunnyside High School
Sunnyside, WASkills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Strong problem solver
Languages
English
Full Professional
Timeline
Assistant
Les Schwab Tires
01.2014 - 10.2025
Retail Sales Associate
AutoZone
01.2014 - 08.2018
High School Diploma -
Sunnyside High School