Miguel Rios
El Paso,TX
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
Teleperformance USA
08.2023 - Current
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Used Humana CanvasDMS Gensys to process benefit transactions.
- Adhered to health and prescription insurance products, delivery systems and claims systems.
Financial Services Representative
WFG, World Financial Group
10.2022 - 08.2023
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Advised clients on favorable investment opportunities to meet established financial goals.
Small Arms and Artillery Repairer (91F)
U.S Army
05.2013 - 11.2022
- Completed inspections and any basic repair need to uphold strict performance standards.
- Coordinated with other military units and agencies to support operations and align with mission.
- Confirmed gun line safety and assisted in calibration of weapons systems.
- Supervised assembly and placement of large-scale artillery systems prior to launch.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Lehigh Senior High School
Lehigh Acres, FLSkills
- Revenue Generation
- Enrollment Processing
- Inbound Call Management
- Client Retention
- Compliance Knowledge
- Medicare Expertise
- Telephone Etiquette
- Needs Assessment
- Inventory Management
- Stress Management
- Customer Service
- Safety Procedures
- Conflict Resolution
- Sales Quota Achievement
- Life Insurance
Certification
- Licensed Life and health in 49 States
Timeline
Licensed Health Insurance Agent
Teleperformance USA
08.2023 - Current
Financial Services Representative
WFG, World Financial Group
10.2022 - 08.2023
Small Arms and Artillery Repairer (91F)
U.S Army
05.2013 - 11.2022
High School Diploma -
Lehigh Senior High School