Miguel Rios
Seattle
Summary
Skilled Customer Service Supervisor with a background in managing customer service teams, ensuring high-quality customer interactions, and resolving complex customer complaints. Strengths include problem-solving capabilities, strong leadership skills, and the ability to implement effective customer service protocols. Previous work has resulted in improved team productivity, enhanced customer satisfaction rates, and streamlined service procedures.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Parker Staffing @ Nintendo of America
Redmond
10.2020 - 06.2025
- Identified areas of improvement in the customer service process and developed strategies to address them with my team and team lead.
- Communicated regularly with other departments regarding any changes in Account information policy or Fraud research.
- Provided guidance and support to Tier 1 agents customer service representatives, including coaching and consultation both on call and in chat to provide a better experience for Nintendo consumers.
- Bilingual Spanish Translator which included assistance to Nintendo consumers across Latin America
Head Barista
Levy Restaurants @ Woodland Park Zoo
Seattle
07.2018 - 03.2020
- Verified that all equipment was functioning properly before opening the café Kiosko for business each day.
- Followed health code regulations regarding food safety standards in order to maintain a sanitary work environment such as checking food expiration labels, separation of Milk products to avoid cross contamination.
- Kept accurate records of daily transactions using point-of-sale system as well as daily portfolios.
- Conducted end of month inventories of supplies and restocked shelves as needed.
- Performed cash handling duties including counting money at the start and end of shift and balancing receipts with cash drawer totals at end of shift.
- Monitored stock levels of Coffee, food & snack items items such as pastries, Veggie and fruit cups.
Customer Service Representative
Call8 PBX service
Seattle
12.2017 - 06.2018
- Resolved customer complaints promptly and efficiently.
- Performed additional assistance such as NOC work which included maintaining and troubleshooting network, server, and telecommunications equipment, ensure the network is functioning smoothly and address any issues that arise such as filing reports and monitoring databases for bugs or other telecommunications services.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, assistance with cancellation of accounts or assistance with Spanish Bilingual PBX set ups.
Education
Bachelor of Arts -
University of Pennsylvania
Philadelphia, PA05-2009
High School Diploma -
West Campus
Sacramento, CA06-2004
Skills
- Customer service
- Team leadership
- Bilingual communication (Spanish)
- Training development
- Verbal and written communication
- Customer relations
- Multitasking and organization
- Empathy and patience
- Policy implementation
Languages
Spanish
Native/ Bilingual
French
Professional
Italian
Professional
Timeline
Customer Service Supervisor
Parker Staffing @ Nintendo of America
10.2020 - 06.2025
Head Barista
Levy Restaurants @ Woodland Park Zoo
07.2018 - 03.2020
Customer Service Representative
Call8 PBX service
12.2017 - 06.2018
Bachelor of Arts -
University of Pennsylvania
High School Diploma -
West Campus