Miguel Rodriguez

• Oversaw store surveillance operations to identify suspicious behavior and mitigate theft risks.
• Conducted thorough investigations into internal and external theft, fraud, and shoplifting incidents.
• Facilitated interviews with witnesses, suspects, and victims to collect critical evidence.
• Facilitated the apprehension of shoplifters and executed the capture of suspected criminals as required.
• Ensured security of high-value merchandise through vigilant foot patrols and effective use of CCTV systems.

Assisted in delivering security services at New York Health and Hospitals. Conducted client searches within facilities. Maintained daily activity logs and supported investigations and warrant checks. Facilitated arrests and coordinated police precinct transports. Collaborated with local law enforcement, parole officers, and probation officers.

Managed CCTV systems, documenting and reporting suspicious activities to relevant authorities.

Conducted regular patrols of designated areas to ensure safety and security compliance.

• Delivered exceptional customer service to clients while adhering to safety protocols and executing emergency response activities as necessary.
• Addressed incidents and critical situations to ensure effective resolution and maintain operational stability.

• Analyzed large datasets to identify trends, patterns and correlations for business insights.
• Developed dashboards with Tableau to monitor key performance indicators.
• Created predictive models to forecast customer behavior.
• Provided data-driven solutions to support decision making.