Miguel Salgado
Chicago,IL
Summary
I am currently a student in the school of business at the University of Illinois At Chicago. I am pursuing a bachelor's in financing and a minor in entrepreneurship. I am currently 19 years of age and have been working at a security company since high school. I am strong in customer relations and the ability to supervise over a team. I make choices based upon critical thinking and often think of multiple plans as I am a person who likes to be prepared for anything.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Construction Worker
La Villita Tuckpoint
- Worked with construction machinery
- Ensured area has been cleaned and left as before
- Communicated with customers involving quotes, final payments, and suggestions
- Worked with co-workers of diverse backgrounds
Security
Monterrey Security
02.2022 - Current
- Oversaw security policy management framework and departmental security policies using policy lifecycle approach.
- Implemented and managed site security plans based on established policies.
- Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations ranging from 2k-70k patrons.
- Streamlined check-in and check-out processes for increased efficiency and positive guest experiences.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business in events ranging from 2k-70k patrons.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members up to 20 members
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
No Degree - Business
University of Illinois At Chicago
Chicago, IL05.2027
High School Diploma -
Benito Juarez Community Academy
2150 S Laflin St, Chicago, IL 6060805.2023
Skills
- Metal Detector Operation
- Personnel Screening
- Security Guard License
- Organizational skills
- Incident reporting
- Time management
- Public relations
- Decision making
- Analytical and Critical Thinking
- Excellent Communication
- Team Collaboration
Certification
PERC Card activated
Timeline
Security
Monterrey Security
02.2022 - Current
Construction Worker
La Villita Tuckpoint
No Degree - Business
University of Illinois At Chicago
High School Diploma -
Benito Juarez Community Academy
PERC Card activated
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