Miguel Sanchez
Miami,FL
Summary
Dedicated waiter with ten years of experience in both front and back of the house operations within the hospitality industry. enthusiast at delivering exceptional customer service, with proven expertise in driving sales and managing high pressure situations effectively. skilled in upselling and enhancing guest experiences, ensuring satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Server
Lira Beirut Eatery
Miami, FL
07.2023 - Current
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Sales Associate and Energy Advisor
Major league contracting service
Miami, FL
12.2022 - 06.2023
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Acquired new customers and identified unique needs to deliver relevant products.
Sushi Cook
Salvaje
Miami, FL
11.2021 - 11.2022
- Safely utilized knives and other sharp instruments to prepare fish for sushi-making.
- Skillfully sliced and diced fresh fish, vegetables, and other ingredients with precision.
Sous Chef
La Tiendita
Miami, FL
07.2020 - 11.2021
- Coordinated ordering, receiving, storage, and distribution of food items.
- Supervised cooks and other kitchen personnel during meal services.
Server
Little Alley Steak
Atlanta, GA
08.2018 - 02.2020
- Greeted customers, answered questions and recommended specials to increase profits.
Cook Shift Leader
Hyatt Regency
Atlanta, GA
07.2017 - 07.2018
- Provided customer service to ensure guest satisfaction.
- Prepared high-quality dishes according to established recipes.
Education
Pro Chef Course - Culinary Science
Culinary Institute of America
Hyde Park, NY07-2021
Certificate - HACCP
Registar FDA CORP
Miami, FL01-2020
Certificate - English-as-a-Second-Language Education
Greenville Technical College
Greenville, SC01-2014
Skills
- Up-selling
- Product description
- Relationship selling
- Service prioritization
- customer service
- problem solving
Timeline
Server
Lira Beirut Eatery
07.2023 - Current
Sales Associate and Energy Advisor
Major league contracting service
12.2022 - 06.2023
Sushi Cook
Salvaje
11.2021 - 11.2022
Sous Chef
La Tiendita
07.2020 - 11.2021
Server
Little Alley Steak
08.2018 - 02.2020
Cook Shift Leader
Hyatt Regency
07.2017 - 07.2018
Pro Chef Course - Culinary Science
Culinary Institute of America
Certificate - HACCP
Registar FDA CORP
Certificate - English-as-a-Second-Language Education
Greenville Technical College