Miguel Sanchez
Santa Ana,CA
Summary
To obtain a position in customer service To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Philz Coffee
Barista
2021.10 - 2025.08
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Specialized in pour over coffee
- Opener, came in early as 5 AM
- Memorized every regular's drink and name
- Prepped cold brew (toddy's)
- Deep cleaned the store once per week
- Helped with Sysco orders
- Made orders of 10-20 items
- Packaged online/deliver orders
- Socialized with guest on register to ensure the best service
- Had great feedback on my orders from the app system
Esporta Fitness
Front Desk
2021.02 - 2021.04
- Greeted guest with positive attitude as I checked them in or not
- Sales department (opened/renewed/closed contracts)
- Maintained gym by myself
- Sanitized equipment and work area
- Phone service.
Lucille’s Smokehouse BBQ
Waiter/Front of the House
2016.08 - 2020.03
- Coordinated teams of 4 – 8 to ensure the restaurant needs
- Trained new employees
- Served customers in a section of 8 tables in a high-volume (served 8 tables per night with 40+ guests at a time)
- Recommended wines, beers, and specialty cocktails to generate a 20% higher beverage order-tab-per-guest than the restaurant average
- Restocked napkins, silverware, teabags, and other supplies
- Learned list of 15+ specials nightly (described specials to guest and answered questions as needed to ensure satisfactions with selections)
- Memorized 100+ menu items
- Food runner
- Phone service (take out)
- Bussed tables.
Starbucks
Barista/Cashier
2017.10 - 2019.01
- Memorized over 100+ beverages
- Sanitized and restocked bar
- Greeted guest and provided positive interactions in a friendly and courteous manner to facilitate brand loyalty.
Education
High school diploma -
Lorin Griset Academy
Skills
- Honest
- Attention to Detail
- Bilingual
- Always on time, rarely miss a day of work
- Analytical and Critical Thinking
- Team building
Availability
Flexible
Timeline
Philz Coffee
Barista
2021.10 - 2025.08
Esporta Fitness
Front Desk
2021.02 - 2021.04
Starbucks
Barista/Cashier
2017.10 - 2019.01
Lucille’s Smokehouse BBQ
Waiter/Front of the House
2016.08 - 2020.03
High school diploma -
Lorin Griset Academy
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