Miguel Sanchez
Gardena,CA
Summary
Experienced with managing customer service interactions and inquiries, ensuring client satisfaction. Utilizes problem-solving abilities and thorough knowledge of benefits policies to address concerns effectively. Strong understanding of customer service principles, with focus on clear communication and client support.
Overview
29
29
years of professional experience
Work History
Security Officer/Dispatcher Coordinator
Gardaworld | AARP
Los Angeles, CA
09.2021 - 04.2026
- Achieved seamless communication by effectively addressing inquiries from staff and visitors. Streamlined office operations through efficient handling of phone calls and emails, contributing to the timely completion of D3 reports.
- Enhanced building security by managing access protocols for employees and visitors. Maintained safety standards through regular patrols, ensuring all entry points were secure.
- Responded quickly to emergency situations to assess and deflect issues
CR Cashier/ Shift Supervisor
The Walt Disney Company
Anaheim, CA
05.2019 - 03.2021
- Facilitated customer service by responding to inquires effectively. Streamlined payment collection process for families at the park. Achieved accurate cash management through diligent register counting before closing.
- Coordinated communication between departments to streamline processes and improve response times for client requests
- Processed documentation processes, maintaining accurate records of customer interactions for improved service continuity.
- Led training sessions for new team members on customer service best practices
Security Officer
Location Protective Service Inc.
Los Angeles, CA
06.2019 - 01.2020
- Secured author equipment and established safety protocols to mitigate risk
- Enhanced team communication to streamline processes and improve overall effectiveness
- Generated daily security reports detailing incidents and observations, informing management on critical safety matters
- Monitored surveillance systems and conducted regular inspections to maintain a secure environment for all occupants
Security Manager/ Evening Attendant
Bixel At Fifth Apartments
Los Angeles, CA
08.2010 - 01.2019
- Achieved a secure environment through vigilant building patrols and camera monitoring
- Delivered prompt assistance to residents, enhancing customer satisfaction
- Strengthened building safety protocols
- Prepared detailed incident reports documenting security breaches and corrective actions taken for future reference
- Engaged with staff and patrons to provide information on safety policies, enhancing community awareness of security initiatives
Security Officer
Securitas Security Services USA
Los Angeles, CA
08.2007 - 08.2015
- Monitored premises to ensure safety and security of personnel and property.
- Responded to incidents, conducting thorough investigations and documenting findings.
- Collaborated with law enforcement agencies during emergency situations and critical incidents.
- Implemented security protocols, enhancing overall safety measures across multiple sites.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Front Office Clerk/ Medical Assistant/Receptionist
Clinical Oscar Romero
Los Angeles, CA
02.2003 - 12.2006
- Managed patient check-in processes, ensuring efficient front desk operations.
- Coordinated appointment scheduling, optimizing overall clinic workflow and patient satisfaction.
- Handled insurance verification and billing inquiries, enhancing financial accuracy for patients.
- Oversaw patient processing operations, utilizing data management software to enhance record accuracy
- Managed phone communication to provide timely assistance to patients. Coordinated appointment scheduling to optimize patient flow and satisfaction
Front Desk Clerk/ Healthy Lifestyle Instructor
YMCA | Ketchum Downtown YMCA
Los Angeles, CA
04.2000 - 01.2003
- Enhanced client engagement by delivering effective training on fitness equipment usage. Improved front office efficiency through proactive communication and administrative support
- Managed front desk operations, greeting visitors, and providing information about programs
- Managed guest check-in and check-out processes, ensuring efficient service delivery.
- Conducted individual and group coaching sessions to promote healthy lifestyle choices.
Office Clerk
Comunidad Cambria Apartments
Los Angeles, CA
01.2000 - 04.2001
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Processed tenant applications and lease agreements, maintaining accurate records in property management software.
- Coordinated maintenance requests and schedules, fostering timely responses to resident concerns.
- Assisted in financial documentation, including document management by filing contracts for new tenants, helped with phone inquiries, and fax communications.
Librarians Assistant
Los Angeles Trade Technical College
Los Angeles, CA
09.1999 - 03.2000
- Assisted in cataloging and organizing library materials for efficient retrieval.
- Supported library programs by managing event logistics and participant communication.
- Facilitated patron inquiries, providing accurate information and resource guidance.
- Streamlined circulation processes, enhancing user experience through improved workflows.
Teacher Assistant
Esperanza Elementary School
Los Angeles, CA
06.1997 - 08.1997
- Assisted lead teacher in implementing lesson plans and managing classroom activities.
- Supported student learning through individualized attention and tailored instructional strategies.
- Monitored student progress, providing feedback to enhance academic performance.
- Collaborated with teachers to develop engaging educational materials and resources.
Education
Associate of Science - Administration of Justice
El Camino College
Torrance, CA2025
Associate of Science - Criminal Justice
El Camino College
Torrance, CA2025
Certificate - Medical Assistant
Associated Technical College
Los Angeles 2004
Associate of Arts - Liberal Arts
Los Angeles Trade Tech Community College
Los Angeles 2003
High School Diploma -
Belmont High School
Los Angeles, CA06-1998
Skills
- Bilingual (English & Spanish)
- Proficient in Microsoft Word
- Effective organizational skills
- Timely task completion
- Services- oriented communication skills
- Administrative support
- Processes and procedures
- Database management
- Teamwork and collaboration
- Attention to detail and time management
Accomplishments
- 2001 Excellent Employee: Membership Involvement
- El Camino Scholarship Program 2025 & 2026
Timeline
Security Officer/Dispatcher Coordinator
Gardaworld | AARP
09.2021 - 04.2026
Security Officer
Location Protective Service Inc.
06.2019 - 01.2020
CR Cashier/ Shift Supervisor
The Walt Disney Company
05.2019 - 03.2021
Security Manager/ Evening Attendant
Bixel At Fifth Apartments
08.2010 - 01.2019
Security Officer
Securitas Security Services USA
08.2007 - 08.2015
Front Office Clerk/ Medical Assistant/Receptionist
Clinical Oscar Romero
02.2003 - 12.2006
Front Desk Clerk/ Healthy Lifestyle Instructor
YMCA | Ketchum Downtown YMCA
04.2000 - 01.2003
Office Clerk
Comunidad Cambria Apartments
01.2000 - 04.2001
Librarians Assistant
Los Angeles Trade Technical College
09.1999 - 03.2000
Teacher Assistant
Esperanza Elementary School
06.1997 - 08.1997
Associate of Science - Administration of Justice
El Camino College
Associate of Science - Criminal Justice
El Camino College
Certificate - Medical Assistant
Associated Technical College
Associate of Arts - Liberal Arts
Los Angeles Trade Tech Community College
High School Diploma -
Belmont High School
References
- Maria Avelino- BD&J Employee (424) 391-0208 mavelin@calstatela.edu
- Carla Camacho- Career Services Specialist (310) 660-3593 ccamacho@elcamino.edu
- Alonso Castrellon- Supervisor at Bixel at Fifth Apartments (424) 223-4064
- Kathy Henry- Physician Assistant at Clinical Oscar Romero (213) 709-4434
- Dora Ramos- Nurse Practitioner at Clinical Oscar Romero (213) 989-7700
- Paul Smith- Pastor, Inner Change/Poster (203) 785-1746