Miguel Santamaria
San José,CA
Summary
Store manager at Safeway, dynamic and resourceful, with a proven track record of improving customer satisfaction and driving sales performance. With assertive communication and team collaboration skills, I successfully coached employees, resulting in significant improvements in service quality and operational efficiency. Expert in business strategy.
Overview
16
16
years of professional experience
Work History
Store Manager
Safeway
01.2024 - 05.2025
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Installer
Corporate Interior Solutions
11.2022 - 06.2024
- Operated tools, equipment, and machinery according to safety standards.
- I installed office equipment, including electric tables and monitors.
Customer Service Lead
Restautant Sector
03.2021 - 10.2022
- I exceeded performance goals in sales and customer service consistently through effective communication and problem-solving skills.
- I helped improve associate performance by identifying needs and opportunities in daily operations to guide staff and boost their productivity.
- Work experience with Red Lobster, Papas and Eggs, DC Bar, and Catering food service.
Regional Sales Manager
Terpel
10.2014 - 02.2019
- I led a sales team of 55 gas station owners, achieving high monthly sales targets.
- I closed sales contracts with high-value clients.
- I guided teams on best practices for building customer relationships and productivity.
- I interacted regularly with key accounts, implementing innovative sales strategies.
Coach in Training
Grupo Spira
06.2009 - 10.2014
- I provided consulting services to support the launch, sustainability, and development of new products and services.
- I documented training materials obtained through research and data analysis.
- I built sales teams, improving their sales skills, effective communication, customer service processes, and sales.
Education
Marketing Professional - Marketing Management
Area Andina
Bogota, Colombia02-2016
Bachelor of Arts - Publicity
Politecnico Grancolombiano
Bogota, Colombia12-2008
Skills
- Ability to work in a team
- Assertive communication
- Achievement-oriented
- Resourceful
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Store Manager
Safeway
01.2024 - 05.2025
Installer
Corporate Interior Solutions
11.2022 - 06.2024
Customer Service Lead
Restautant Sector
03.2021 - 10.2022
Regional Sales Manager
Terpel
10.2014 - 02.2019
Coach in Training
Grupo Spira
06.2009 - 10.2014
Marketing Professional - Marketing Management
Area Andina
Bachelor of Arts - Publicity
Politecnico Grancolombiano
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