Miguel Santamaria
San José,CA
Summary
Store manager at Safeway, dynamic and resourceful, with a proven track record of improving customer satisfaction and driving sales performance. With assertive communication and team collaboration skills, I successfully coached employees, resulting in significant improvements in service quality and operational efficiency. Expert in business strategy.
Overview
16
16
years of professional experience
Work History
Store Manager
Safeway
San Jose, CA
01.2024 - 05.2025
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Installer
Corporate Interior Solutions
Hayward, CA
11.2022 - 06.2024
- Operated tools, equipment, and machinery according to safety standards.
- I installed office equipment, including electric tables and monitors.
Customer Service Lead
Restautant Sector
San Jose, CA
03.2021 - 10.2022
- I exceeded performance goals in sales and customer service consistently through effective communication and problem-solving skills.
- I helped improve associate performance by identifying needs and opportunities in daily operations to guide staff and boost their productivity.
- Work experience with Red Lobster, Papas and Eggs, DC Bar, and Catering food service.
Regional Sales Manager
Terpel
Colombia
10.2014 - 02.2019
- I led a sales team of 55 gas station owners, achieving high monthly sales targets.
- I closed sales contracts with high-value clients.
- I guided teams on best practices for building customer relationships and productivity.
- I interacted regularly with key accounts, implementing innovative sales strategies.
Coach in Training
Grupo Spira
Colombia
06.2009 - 10.2014
- I provided consulting services to support the launch, sustainability, and development of new products and services.
- I documented training materials obtained through research and data analysis.
- I built sales teams, improving their sales skills, effective communication, customer service processes, and sales.
Education
Marketing Professional - Marketing Management
Area Andina
Bogota, Colombia02-2016
Bachelor of Arts - Publicity
Politecnico Grancolombiano
Bogota, Colombia12-2008
Skills
- Ability to work in a team
- Assertive communication
- Achievement-oriented
- Resourceful
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Store Manager
Safeway
01.2024 - 05.2025
Installer
Corporate Interior Solutions
11.2022 - 06.2024
Customer Service Lead
Restautant Sector
03.2021 - 10.2022
Regional Sales Manager
Terpel
10.2014 - 02.2019
Coach in Training
Grupo Spira
06.2009 - 10.2014
Marketing Professional - Marketing Management
Area Andina
Bachelor of Arts - Publicity
Politecnico Grancolombiano