Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miguel Sosa

Staten Island

Summary

Personable and dedicated worker with extensive experience in computer software and data, Solid team player with a positive attitude and proven skills in completing set goals. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, enthusiatic, and results- oriented with demonstrated passion for building relationships, cultivating partnerships, and growing as a business and individual.

Overview

6
6
years of professional experience

Work History

Manager I, Operations

Amazon
01.2025 - Current
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for associates
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Ship Clerk

Amazon
03.2023 - Current
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Created routes for third party vendors to deliver freight to U.S Postal offices.
  • Lead and manage operations throughout sort center and prepare freight to be dispatched to customers.
  • Work on microsoft excel and amazon logistics to create plans for freight to be delivered.
  • Connect with different sort centers and line haul specialists to go over sort plans and changes to increase performance percentages within my site.
  • Direct and coach DSP drivers that are picking up freight within sort center.
  • Oversee warehouse staff and maintain efficiency in fast-paced environment.

Interim Process Assistant (L1)

Amazon
12.2022 - 01.2023
  • Conducted coaching and management processes with associates to improve operation.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Completed audits, labor tracking processes, and endo of day reports to keep track of company data within sort center.
  • Maintained an overall safe work environment
  • Identified and resolved process issues to encourage smoother procedures, an efficient workflow, and overall business growth.

Amazon Fulfillment Associate (L1)

Amazon
07.2021 - 12.2022
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Prepared and checked outbound shipments for accuracy.
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Reported and analyzed inventory data to help management strategically improve dispatching and processing freight.
  • Operated equipment such as pallet jacks go-carts to move heavy boxes.

Tax Associate

Ms Savings Solutions
01.2019 - 03.2020
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements
  • Kept track of all company inventory by monitoring multiple databases
  • Successfully led key projects
  • In charge of representing
  • Invoiced customers, reconciled accounts and managed other booking keeping tasks
  • Went to networking and creative events in the community to find new talent and artistic works
  • Worked with others to brainstorm new business possibilities
  • Quickly identified problems and alerted managers to any potential project delays

Education

Music Recording Technology

LaGuardia Community College of The City University of New York
Long Island City, NY

Bachelor of Science - Computer Science

College of Staten Island of The City University of New York
Staten Island, NY
2027

High School Diploma -

Williamsburg Preparatory School
Brooklyn, NY
01.2020

Skills

  • Self-Motivated
  • Responsible
  • Customer service
  • Leader
  • Process Improvement Initiatives
  • Document and File Management
  • Operational Efficiency
  • Computers and Technology Information Updates
  • Strong Organizational Skills
  • Verbal and Written Communication
  • Teamwork and Cooperation
  • Attention to detail

Timeline

Manager I, Operations

Amazon
01.2025 - Current

Ship Clerk

Amazon
03.2023 - Current

Interim Process Assistant (L1)

Amazon
12.2022 - 01.2023

Amazon Fulfillment Associate (L1)

Amazon
07.2021 - 12.2022

Tax Associate

Ms Savings Solutions
01.2019 - 03.2020

Music Recording Technology

LaGuardia Community College of The City University of New York

Bachelor of Science - Computer Science

College of Staten Island of The City University of New York

High School Diploma -

Williamsburg Preparatory School

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Miguel Sosa