Emily Wilson
Rogers,AR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Manager I, Operations
JB Hunt Transport
10.2023 - Current
- Manage dedicated fleets for a diverse portfolio of strategic accounts (Frito Lay, Henkel, Dixon Valves and Merit Medical)
- Responsible for daily operations and ensuring proactive communication and stellar on time service for service sensitive customers.
- Facilitate successful cross-functional collaborations to share capacity and load volume to supplement business during peak and slow times.
- Conduct regular performance evaluations and provide coaching for fleet development.
- Direct responsibility for P&L performance and analysis for four customer accounts to ensure all budgetary goals are met.
- Responsible for training and evaluating night and weekend dispatchers to ensure service commitments are met outside of usual business hours.
Manager I, Operations
JB Hunt Transport
04.2022 - 07.2023
- Supervised a dedicated driver fleet by assigning and directing weekly tasks as well as evaluating performance to enhance productivity and resolve problems.
- Responsible for daily operations to include on time delivery, customer service and problem resolution.
- Developed a high-quality work environment as measured through employee satisfaction ratings, leading to reduced budgetary expenditures tied up in hiring costs.
- Trained new employees on proper protocols and customer service standards.
- Strategically managed resources, driver personnel and budgets to meet financial goals.
- Direct responsibility for P&L performance and analysis to ensure all budgetary goals were met.
Transportation Manager
JB Hunt Transport
08.2021 - 04.2022
- Coordinated dispatching of roughly 40 drivers to accomplish daily delivery requirements.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Scheduled fleet compliance and safety tasks to minimize losses due to violations or damage.
- Reviewed safety events and training with fleet.
- Reviewed and finalized customer invoice weekly.
- Recorded account KPIs for internal use.
Manager Trainee
JB Hunt Transport
06.2021 - 08.2021
- Created weekly driver load schedules/routes.
- Accounted for and entered driver's weekly payroll.
- Dispatched drivers using JB Hunt TMS system and monitored location/HOS/ETA to report to the customer.
- Developed driver relationships to increase driver satisfaction to reduce turnover.
- Formed a relationship with the customer liaison to ensure proper dissemination of information.
Freight Broker
Convoy Logistics
01.2021 - 06.2021
- Worked with brokerage team to deliver top quality service and results.
- Fostered excellent carrier relationships to secure capacity and deliver on time service.
- Participated in negotiations to ensure target margins.
Education
Master of Business Administration
University of Arkansas, Fayetteville
Fayetteville, AR08.2025
Bachelor of Science - Business Administration – Supply Chain Management
University of Arkansas
Fayetteville, AR05.2021
Skills
- P&L Responsibility and Analysis
- Relationship Building
- Safety and Compliance Management
- Schedule Control
- Route Planning
- Resource Optimization
- Daily Operations Management
- Cross-Functional Teamwork
- Strategic Planning
Timeline
Manager I, Operations
JB Hunt Transport
10.2023 - Current
Manager I, Operations
JB Hunt Transport
04.2022 - 07.2023
Transportation Manager
JB Hunt Transport
08.2021 - 04.2022
Manager Trainee
JB Hunt Transport
06.2021 - 08.2021
Freight Broker
Convoy Logistics
01.2021 - 06.2021
Master of Business Administration
University of Arkansas, Fayetteville
Bachelor of Science - Business Administration – Supply Chain Management
University of Arkansas
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