Emily Wilson
Rogers,AR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Manager I, Operations
JB Hunt Transport
Lowell, AR
10.2023 - Current
- Manage dedicated fleets for a diverse portfolio of strategic accounts (Frito Lay, Henkel, Dixon Valves and Merit Medical)
- Responsible for daily operations and ensuring proactive communication and stellar on time service for service sensitive customers.
- Facilitate successful cross-functional collaborations to share capacity and load volume to supplement business during peak and slow times.
- Conduct regular performance evaluations and provide coaching for fleet development.
- Direct responsibility for P&L performance and analysis for four customer accounts to ensure all budgetary goals are met.
- Responsible for training and evaluating night and weekend dispatchers to ensure service commitments are met outside of usual business hours.
Manager I, Operations
JB Hunt Transport
Daylight Donuts, Tulsa, OK
04.2022 - 07.2023
- Supervised a dedicated driver fleet by assigning and directing weekly tasks as well as evaluating performance to enhance productivity and resolve problems.
- Responsible for daily operations to include on time delivery, customer service and problem resolution.
- Developed a high-quality work environment as measured through employee satisfaction ratings, leading to reduced budgetary expenditures tied up in hiring costs.
- Trained new employees on proper protocols and customer service standards.
- Strategically managed resources, driver personnel and budgets to meet financial goals.
- Direct responsibility for P&L performance and analysis to ensure all budgetary goals were met.
Transportation Manager
JB Hunt Transport
Simmons Refrigerated, Decatur, AR
08.2021 - 04.2022
- Coordinated dispatching of roughly 40 drivers to accomplish daily delivery requirements.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Scheduled fleet compliance and safety tasks to minimize losses due to violations or damage.
- Reviewed safety events and training with fleet.
- Reviewed and finalized customer invoice weekly.
- Recorded account KPIs for internal use.
Manager Trainee
JB Hunt Transport
Cargill Turkey, Springdale AR
06.2021 - 08.2021
- Created weekly driver load schedules/routes.
- Accounted for and entered driver's weekly payroll.
- Dispatched drivers using JB Hunt TMS system and monitored location/HOS/ETA to report to the customer.
- Developed driver relationships to increase driver satisfaction to reduce turnover.
- Formed a relationship with the customer liaison to ensure proper dissemination of information.
Freight Broker
Convoy Logistics
Fayetteville, AR
01.2021 - 06.2021
- Worked with brokerage team to deliver top quality service and results.
- Fostered excellent carrier relationships to secure capacity and deliver on time service.
- Participated in negotiations to ensure target margins.
Education
Master of Business Administration
University of Arkansas, Fayetteville
Fayetteville, AR08.2025
Bachelor of Science - Business Administration – Supply Chain Management
University of Arkansas
Fayetteville, AR05.2021
Skills
- P&L Responsibility and Analysis
- Relationship Building
- Safety and Compliance Management
- Schedule Control
- Route Planning
- Resource Optimization
- Daily Operations Management
- Cross-Functional Teamwork
- Strategic Planning
Timeline
Manager I, Operations
JB Hunt Transport
10.2023 - Current
Manager I, Operations
JB Hunt Transport
04.2022 - 07.2023
Transportation Manager
JB Hunt Transport
08.2021 - 04.2022
Manager Trainee
JB Hunt Transport
06.2021 - 08.2021
Freight Broker
Convoy Logistics
01.2021 - 06.2021
Master of Business Administration
University of Arkansas, Fayetteville
Bachelor of Science - Business Administration – Supply Chain Management
University of Arkansas