- Graphic Design
- Playing Sports
- Team Sports
- Outdoor Recreation
- Volunteering
- Music
- Gym Workouts
Miguel Suarez
Miami,FL
Summary
A professional retail expert prepared to deliver exceptional customer service and drive sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Miami Heat
Miami, FL
08.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
PT Assistant Manager
Lids
Miami, FL
01.2023 - 08.2023
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed strong working relationships with staff, fostering a positive work environment.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Associate
Five Below
Miami, FL
10.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges, and refunds following store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Crew Member
Jersey Mike's Subs
Swansboro, NC
05.2021 - 06.2022
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
Education
Associate of Science - Cyber Security
Miami Dade College
Miami, FL06-2026
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Retail sales
- Store opening and closing
- Stocking and receiving
- Store maintenance
- Upselling and cross selling
Interests
Youth Football Volunteer
- Coached a team of 10–15 youth athletes (ages 8–14), focusing on skill development, teamwork, and sportsmanship
- Taught fundamental football techniques (e.g., passing, blocking, and formations) in a safe and engaging environment.
- Designed and conducted training sessions, including warm-ups, drills, scrimmages, and strategy discussions
- Promoted positive character development, discipline, and confidence both on and off the field.
Timeline
Retail Sales Associate
Miami Heat
08.2023 - Current
PT Assistant Manager
Lids
01.2023 - 08.2023
Sales Associate
Five Below
10.2022 - 01.2023
Crew Member
Jersey Mike's Subs
05.2021 - 06.2022
Associate of Science - Cyber Security
Miami Dade College